Airtel Broadband — Airtel worst Broadband Service Provider

Address:

Chennai, Tamil Nadu

On 6/16/11, Brinda Phoebe <brinda.[protected]@gmail.com> wrote:
> Hi All,
>
> After placing so many complaints( 6 complaint numbers i have).
>
> After following up everyday through calls (20 calls minimum from last
> week).
>
> After Escalating the issue to Nodal Officer before two days still
> nothing seems to work.
>
> Since you people have never taken any action even after sending the
> mail that i'll be surrendering the connection if my problem is not
> solved by the end of the day there is no use in complaining again.
>
> I'll have the connection surrendered this weekend.
>
> I never thought Airtel has the worst Customer Care ever. It would be
> better for me to Choose an BSNL or Reliance or any other connection.
>
> I need a full refund of my money for installation and modem on Sunday
> when im going to surrrender the connection. I dont want to escalate
> the issue anymore to appelate authority or anyone.
>
> Airtel is not gonna lose one customer its gonna lose other customers
> as i would never recommend anyone this worst service which i faced
>
> Regards
> Brinda
>
> On 6/16/11, nodal.[protected]@airtel.in <nodal.[protected]@airtel.in> wrote:
>> Dear Airtel Customer,
>>
>> Thank you for writing to us. We have already received a similar email
>> from
>> you earlier.
>>
>> We are currently resolving your query and would revert to you within in
>> 24
>> Hours.
>>
>> Warm Regards
>> Airtel Customer Service
>>
>> This is an auto-generated response. Kindly do not reply on this mail.
>>
>>[protected]-Original Message[protected]------
>> Subject: Re: BROADBAND BROWSER[protected] BRINDA - CHENNAI -
>> KILPAUK [|BAL|Qrc4450118|]
>> Date: 16/06/2011 05:17:28 pm
>> From: brinda.[protected]@gmail.com
>> To: nodal.[protected]@airtel.in
>> Message body:
>> Hi Naveen,
>>
>> One more Complaint #47669026 to my queue
>>
>> The Modem issue has not been resolved yet.
>>
>>> We would like to confirm that we had already registered a request with
>>> reference number 47669026. Our team is working on the same and the
>>> request
>>> will be resolved by 16-JUN-2011 12:15 PM.
>>
>> What about this confirmation when only 12:15 PM will tick on Airtel's
>> Clock still no one turned up. This is real dissatisfaction i have ever
>> faced.
>>
>> I need the action to be taken immediately/ or by the end of this day.
>> If its not gonna happen today i would surrender the connection by this
>> weekend and there is no more say on it.
>>
>> Airtel has to refund me the connection/installation Charges and the
>> wifi modem charges
>>
>> Regards,
>> Brinda
>>
>> On 6/15/11, nodal.[protected]@airtel.in wrote:
>>> Dear Customer,
>>>
>>> Ref: Email dated[protected], concern regarding modem faulty for airtel
>>> landline [protected].
>>>
>>> Thank you for writing to airtel.
>>>
>>> We regret for the inconvenience caused to you in this regard.
>>>
>>> We would like to confirm that we had already registered a request with
>>> reference number 47669026. Our team is working on the same and the
>>> request
>>> will be resolved by 16-JUN-2011 12:15 PM.
>>>
>>> Further, we would like to inform you that, as per the reference number
>>> 33191680 an amount of Rs. 150.00/- has been credited to the account of
>>> the
>>> above mentioned number. The same will reflect as a credit in your
>>> forthcoming bill.
>>>
>>> We seek your cooperation in this regard.
>>>
>>> It is our privilege to have you as our valued customer and would like to
>>> thank you for your continued patronage. We look forward to a very warm
>>> and
>>> fruitful association with you.
>>>
>>> Please do write in for any further assistance.
>>>
>>>
>>> warm regards,
>>> Naveen Kumar
>>> customer care executive
>>> bharti airtel limited.
>>>
>>> Your response will help us to enhance your experience with Airtel.
>>> Please
>>> click on the link below & provide us your valuable feedback on this
>>> interaction
>>> Click here to provide Feedback.
>>>
>>> Or, if you cannot click on the above link, please copy the full URL from
>>> below and paste the URL in your web browser.
>>>
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E2256C95EE10
>> 739DFB1E6AACD636474A444FB3D238BB16494CB1D0335CBDC4&refno=Qrc4450118
>>>
>>>
>>>
>>>[protected]Original Message[protected]
>>> From: brinda.[protected]@gmail.com
>>> To: nodal.[protected]@airtel.in
>>> Cc: [protected]@consumergrievance.com
>>> Sent: 15/06/2011 07:02:03 PM
>>> Subject: Re: BROADBAND BROWSER[protected] BRINDA - CHENNAI -
>>> KILPAUK [|BAL|Qrc4366694|]
>>>
>>> Hi All,
>>>
>>> The issue is not resolved
>>>
>>> Complaint no's 47358688, 47613586, 47557588
>>>
>>> Even after registering so many complaints with Customer Care i'm so
>>> dissatisfied that no action has been taken to resolve the issue.
>>>
>>> The so called Technical Person never reached my place although the
>>> Customer Care Executive everytime tells me that he would come today
>>> but the day never came yet.
>>>
>>> I'm so fed up that no action is taken on repeated complaints
>>>
>>> Recalling the Problem:
>>>
>>> Modem doesnt work.. The DSL and Internet links are not showing up
>>> which i'm facing from the last saturday.
>>>
>>> I would like to have this resolved by Tomorrow noon, Else i would have
>>> to surrender back the connection and the Modem and i would have to
>>> claim the connection/installation fee and the modem price.
>>>
>>> If this is going to be fixed by the given deadline then i need my bill
>>> to have the adjustments/deductions for the 5 days for which i had no
>>> service of broadband.
>>>
>>> Regards
>>> Brinda
>>>
>>> On 6/8/11, [protected]@airtel.in <[protected]@airtel.in> wrote:
>>>> Dear Customer,
>>>>
>>>> Ref: Email dated[protected], concern regarding connection not working
>>>> for
>>>>
>>>> airtel landline [protected].
>>>>
>>>> Thank you for writing to airtel.
>>>>
>>>> We would like to confirm that we had already registered a request with
>>>> reference number 47358688. Our team is working on the same and the
>>>> request
>>>>
>>>> will be resolved by 09-JUN-2011 01:30 PM.
>>>>
>>>> We seek your cooperation in this regard.
>>>>
>>>> It is our privilege to have you as our valued customer and would like
>>>> to
>>>> thank you for your continued patronage. We look forward to a very warm
>>>> and
>>>>
>>>> fruitful association with you.
>>>>
>>>> Please do write in for any further assistance.
>>>>
>>>>
>>>>
>>>> warm regards,
>>>> Naveen Kumar
>>>> customer care executive
>>>> bharti airtel limited.
>>>>
>>>> Your response will help us to enhance your experience with Airtel.
>>>> Please
>>>>
>>>> click on the link below & provide us your valuable feedback on this
>>>> interaction
>>>> Click here to provide Feedback.
>>>>
>>>> Or, if you cannot click on the above link, please copy the full URL
>>>> from
>>>> below and paste the URL in your web browser.
>>>>
>>>
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D63958A1DA3C
>>>
>>> 5FA9EF127E808A8BF0107A858988F575DF7396F8197D8BF418&refno=Qrc4366694
>>>>
>>>>
>>>>
>>>>[protected]Original Message[protected]
>>>> From: brinda.[protected]@gmail.com
>>>> To: [protected]@airtel.in
>>>> Cc: remigious.[protected]@ge.com
>>>> Sent: 08/06/2011 05:05:35 PM
>>>> Subject: Broadband Browser[protected] Brinda - Chennai -
>>>> Kilpauk
>>>>
>>>>
>>>> Hi,
>>>>
>>>> I requested for the connection last week and we had it installed and
>>>> everything
>>>> worked fine on monday (6th June 2011) but from tuesday i'm unable to
>>>> access
>>>>
>>>> internet, none of the modem lights (internet, ADSL) other than wifi and
>>>> power.
>>>> Please have some technician sent to have this fixed as early as
>>>> possible.
>>>>
>>>>
>>>> I tried calling the Reach Mobiles (Anna Nagar) but no one is responding
>>>> and
>>>>
>>>> customer care is really a pain as it gets disconnected when it says we
>>>> are
>>>>
>>>> transferring your call to the customer care officer,
>>>>
>>>> Address:
>>>> 47 Secretariat Colony
>>>> 2nd Street, 1st floor
>>>> Kilpauk
>>>> Chennai 600 010
>>>>
>>>>
>>>> Regards
>>>> Brinda R
>>>> [protected]
>>>> This e-mail and any files transmitted with it are for the sole use of
>>>> the
>>>>
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>>> and associated companies(collectively "Bharti Airtel Limited"),are
>>> unable
>>> to
>>> exercise control or ensure or guarantee the integrity of/overthe
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>>> the information contained in e-mail transmissions and further
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>>> sender
>>> and no binding nature of the message shall be implied or assumed unless
>>> the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before
>>> opening any attachments please check them for viruses and defects.
>>>
>>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message.
>> Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing
>> or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>> and associated companies(collectively "Bharti Airtel Limited"),are unable
>> to
>> exercise control or ensure or guarantee the integrity of/overthe contents
>> of
>> the information contained in e-mail transmissions and further
>> acknowledges
>> that any views expressed in this message are those of the individual
>> sender
>> and no binding nature of the message shall be implied or assumed unless
>> the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before
>> opening any attachments please check them for viruses and defects.
>>
>>
>