Airtel Broadband — Misleading information for recovery department.

Gagan Mehta

from Delhi, Delhi

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,

My Airtel Broadband connection was suspended due to non payment of bill for about a month. I had a bill of around 3000 INR. I received a call from Airtel asking me to make a payment. After a long hard discussion they offered me 1000 INR waiver and asked me to make a payment of rest of the amount. They sent a representative the same day and collected the balance amount from my place.

The next month when i checked my Airtel bill, I found that I did not get any waivers and 1000 INR was reflecting as previous balance. I called the Airtel Customer Care to find out why this was not waived off. They informed me that there was no request for any such waiver raised.

Can anything be done regarding this? The problem is that I dont have any proof of that call. Is there a way I can challenge this?

Regards,
Gagan

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Gagan,

This is to inform you that your concern listed on 19 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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