| Address: | Mumbai City, Maharashtra |
I am using Airtel broadband high-speed internet plan. It’s a 4MBPS plan (Impatience 1399) which comes for around 1500 Rs. /month (including all the taxes) I am a regular bill payer too.
My AIRTEL land line number for this broadband connection:[protected]
This plan has one limitation that if the user crosses 25GB download limit the internet speed automatically reduces down to 256KBPS for the rest of the month, which is very slow as compared to 4MBPS.
Complaint number for billing cycle 26th April to 26th May: 868880 (current month)
Complaint number for billing cycle 26th march to 26th May: 868880 (last month)
Both complaints still not resolved though issue being the same every month
For last 2 months I used 4MBPS speed for only 10days (26th march 2011 to 30th march 2011 i.e.5days and 26th April 2011 to 1st may 2011 i.e. 5days) and I am paying Rs.1500/month for 4MBPS connection but in reality I am using only 256kbps speed very slow internet from 26th march 2011 to 5th may 2011. Just because of some technical issue in AIRTEL system.
Now my complaints against AIRTEL are as follows
1. My speed was reduced before I cross this 25GB limit. It’s happening for past 3 months out of which 2 months I lodged a complaint but did not get any solution from AIRTEL.
2. I took this matter to Nodal desk last month they promised this will not happen again still I am facing the same problem this month.
3. Customer care executives are so irresponsible at AIRTEL they don’t even bother to call back even if they say that they will. Every time I have called back to AIRTEL customer care. In fact many times in last 2 months my complaint was marked as resolved without my concern or without making sure that the customer is satisfied with the solution or not.
4. AIRTEL people do not understand what my problem is, they are just considering this as a limited quota of download exceeding case and they are just ignoring the case BUT I AM SURE THAT IT’S A BIG TECHINICAL PROBLEM IN THE AIRTEL SYSTEM.
I got there auto generated mail saying you have crossed the quota on 1st May 2011 but till that day I had downloaded only 15GB.On Airtel.in website when I login I can find out how much MB of data I have downloaded there I can see a day to day log of downloaded data and it shows I have not crossed the limit of 25GB till today (5th may 2011) but I got the mail saying I have crossed the limit on 1st may 2011 itself and my speed is reduced since that day. I have kept all the airtel.in information in a picture format which can explain how there system is showing that I have not crossed the 25GB limit. (Please see the attachment) Last month same thing happened I got mail on 30th march saying I crossed the limit of 25GB but when I checked on Airtel.inmy account I found that I have not crossed 25GB limit.
I confirmed this with airtel customer care executive Mr.satish pani yesterday that this information is proper or not so he confirmed that whatever data of download has been shown on the airtel.in site is completely true and we can trust on that information. He also said that someone will call tomorrow from airtel and they will solve this problem. I got a call from[protected] Mr. Kishore gudhekar today morning at 9.15am (date 5th may 2011) I explained my complaint to this guy again because he was in the impression that this is just quota exceeding case but when I explained him the problem he straight away said I can’t help you with this and you mail nodal desk but I have already did that so he just disconnected the phone. To my surprise when I later call airtel help line I came to know that this careless person marked my complaint as resolved. When I had a talk again with customer care at aitel, Mr. kander Trivedi reopened my complaint and said that I will get a call back within 4 hrs but I really don’t trust AIRTEL now…
About the nodal desk of AIRTEL Mumbai,
Nodal officer for west region Mr. Sunil batra
The number is[protected] email id: nodal.[protected]@airtel.in
I tried calling many time to this number in different times of the day but still nobody picks this phone.
Last month once I got lucky and some female picked up the phone at nodal desk I explained my problem to her again from the start (NOTE: I guess they don’t mention the problem when a complaint is pending they just put it aside) and I asked for an apology letter if it’s the problem from AIRTEL side. She agreed that it’s a problem from AIRTEL side but she denied my request to give me a letter of apology from AIRTEL instead she said I’ll put a mail saying this was AIRTEL’S mistake and this will not happen in future. I dint get any mail from her and sadly just next month I am facing the same issue and my speed is down to 256KBPS.
I have placed many mails to nodal.[protected]@airtel.in but from their side too I see no efforts to solve this issue.
For last 2 months I used 4MBPS speed for only 10days (26th march 2011 to 30th march 2011 i.e.5days and 26th April 2011 to 1st may 2011 i.e. 5days) and I am paying Rs.1500/month for 4MBPS connection but in reality I am using only 256kbps speed very slow internet from 26th march 2011 to 5th may 2011 Just because of some technical issue in AIRTEL system.
I am trying to get a solution for this problem from last 2 months but AIRTEL persons are not helping me at all. They are just making new complaints every time when I call them or the just re-open my pending complaint.
I am fed up of calling such worst customer care of AIRTEL which includes the NODAL desk and the irony is for such irresponsible and careless customer service they even charge me for every customer care call too!!!!
Please help me.
Regards ,
Yogesh sukhatankar
+91-[protected]
[protected]
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Airtel Broadband — reduction in high speed without use
high speed of broad band is reduced without use of given range i.e' 10GB every month which is serious concern. Request look into the matter at the priority please and convey the remedial measures taken in respect.