[Resolved]  Airtel Broadband — My new plan is not showing up correct download limit quota

AIRTEL/BROADBAND — To complain for my plan

I have taken 899Rs. plan but currently running plan is 1599Rs. but i have not appiled for running plan and now i have to pay my bill. So plz tell me what should i do .I am not going to pay for this i have taken the plan i will pay for that only please chek document i summited then please help me out . My connection no is-multiple
bill no.[protected]
bil date-18/jul/2009

I have taken 899Rs. plan but currently running plan is 1599Rs. but i have not appiled for running plan and now i have to pay my bill. So plz tell me what should i do .I am not going to pay for this i have taken the plan i will pay for that only please chek document i summited then please help me out . My connection no is-multiple
bill no.[protected]
bil date-18/jul/2009

Bharti Airtel Ltd — Requested for plan downgrade for Broadband

Hi Sir,

On 26th of jul 2010 between 4pm and 6pm i have gone to Airtel office in bennerghatta road banglore and i have made payment towards my account and the account number is 15728090 and my broadband number is [protected] also i have mentioned to downgrade my plan.They have requested me to call the airtel customer service.As per their request i have called up the airtel customer service from the airtel office and i have used their landline number to call the customer service.I have spoken to the customer care executive and spoke almost 15 minutes and his footprints are there in the account,which i have confirmed.i have requested him to downgrade my broadband plan from 1699 unlimted 1mbps package to 899 unlimited 512 browser package.and he has informed me that he has done the work for me and my plan will change within the next 3 working days.unfortunately it din't happen.when i received the bill in the month of augest i have seen some discount and i thought it is tghe rental adjustment from the previous plana as well as the current plan.but when i have received my septemebr bill i was shocked that the rental is 1699 instead of 899.I called up the customer care again on 18/09/2010 and i have explained the executive regarding this they have informed me that there is no order placed for downgrading my broadband plan.i have asked him to escalate the call and i spoke to another person and he has informed me that he will send it to the complaints department(SR number is37802018
) and they will deal.I have got a call from airtel and her name is samitha and she asked me whether you have any SR(service request number).As i have informed her that he hasn't given any number.then she has informed me that she cannot do anything.I told her when i called airtel BB customer serice it was not mentioned that i need to collect a service number.she was keep on saying that she can't do anything.I asked her to transfer the call to her manager.she transfered to her superior and her name is vanitha and i have explained the situation again,even she also started asking the SR number which i din't get it from Airtel.she has checked the account and she has informed me that you have enq about the Broadband plan.I told her plz listen to the call as your calls are recorded and she has informed me that it was almsot two months back it can't pull out.and i know they keep recorded calls for almost 6 months and she was keep on asking the SR number and hung up the call,but before she hung i have informed her that don't close this compalint .Also when i have taken this broadband i havn't taken any contract.
so my complaint to Airtel is i want to downgrade my plan from 1699 to 899 unlimted browser plan and i want a backdated rental from 26/07/2010.and i havn't agreed any contract with Airtel if i have any contract this product is a missold which one Mr binoy has done (who is a TL or manager and i have his number).And also I have made chargeable calls to airtel customer from an another number[protected] which i don't want pay...hope you people will be aable to help me in this case.

My contact number is [protected]
email:[protected]@gmail.com
Thanking you

My complaint hasn't ressolved Yet

I will be waiting only for the next 7 days...After that i will be seeking some other help

AirTel — Broadband Not working since 12th May

Complaint number 46303410

My broadband is not working since 12th may and even after calling the call centre at least 10+ times, there is no response from Airtel. I want to cancel this connection immediately.

Please do the needful.

thanks
Anurag

airtel bharti broadband — no resolution in 30 days

hi sir this regarding complaints against airtel bharti braodband services . I am using one of the airtel home broadband connection at my home on 2nd july my internet was stooped working and it has been more than 25 days that i have contacted airtel 3 times and i have spoken to 3 diffrent customer support officer but noone is responding to my query . I request the concern authorities to take an immediate action against them becuse it caused me a lot nad i also want my internet to be fixed ASAP bcz i run my business from it .

its true

hi this is my issue and my tele no is [protected] and my user id is karan sharma

Namaste Ms. Chugh,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste Ms. Chugh,

Further to our discussion dated 31 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Ms. Chugh,

We would like to inform you that your concern listed 31 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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