| Address: | Central Delhi, Delhi |
Dear Sir,
I am using Airtel broadband with phone from last 5-6 years but after FUP (Fair Usage Policy) they are regularly cheating and making customer compelled to choose higher plans so that they make more money even without giving them extra bandwidth.
I was using swift1099 with 512 kbps speed (Unlimited) and I was pretty happy using this plan but Airtel change this plan even without intimate me and my next plan was swift1099 with 1mbps speed up to 15 GB and 256 kbps beyond 15 GB. NOW my problem starts 15 GB was not enough and as per Airtel people 15 GB finished in just 10-15 days and afterthat as per the plan condition my speed downgrade to 256 kbps as per Airtel but its never cross 200 kbps.
After lot of complaints nobody visit my place nor rectify this problem so again I constrained to migrate my speed as well as bandwidth usage limit to plan namely impatience 1399 4 mbps speed up to 25 GB and 256 kbps beyond 25 GB. But unfortunately they still cheating by giving 1 mbps speed just increase bandwidth limit to 25 GB which is also not believable because this time 25 GB finished in only 10 days. I complaint to 121 and the executive assure me that my problem will be sort out next day up to 1:30pm. Problem is still continue and I again called them at 2:00 next day than executive told me that your speed problem resolve by our engineers I surprised, amazed and angry because nobody visit my place to check the problem nor anyone contact me over phone regarding this so everything was doing in the Air.
Actually Airtel knows that I will not leave their connection because I am also using landline phone no.[protected] with the broadband and this number spread everywhere among my foreign & national clients, relatives and friends.
I am paying money for 4mbps speed up to 25GB but useless and painful services I receive from them regularly, after several complaints regarding slow speed there engineer never visit to show the proper speed on my PC and amazingly one day on[protected] Airtel Engineer visit my office to check my broadband speed weather it is 4mbps or 1mbps he checked on single pc and found that speed was less than 128 kbps (14 kb/p.second transfer rate), he contacted to his back office and came to know that FUP (Fair usage policy) obtained yesterday i.e.[protected] than in the presence of that Engineer of Airtel I logged in online on my www.airtel.in account to check my bandwidth usage from[protected] to[protected] and found that I used 22.39 GB whereas my usage limit is 25 GB and to show that Airtel Engineer face looks like he caught red handedly and than his tricky mind starts like an artful devil and than he present his trick that after 80% usage your speed will be 256 kbps automatically. Whereas it is not mention anywhere in their advertisement leaflets and not in their website as well. He tried to convince me on wrong details but failed because I showed him proper details on their leaflets of tariff plans and their website in which they mentioned about speed and the bandwidth usage.
I myself feeling helpless and annoying due to Airtel tariff plans, their services, commitments and again decide to go for another costly connection and on [protected] I called to 121 and given request for plan migration from (Impatience 1399 = 4mbps upto 25 GB and 256 kbps beyond 25 GB) to Impatience 1699 = 2mbps upto 40 GB and 256 kbps beyond 40 GB) executive assure me that my new plan will work in next 5 working days maximum and minimum time is[protected] upto 3:30pm and they will also intimate me regarding the same.
My internet speed is very very worst only 4 to 10 Kbps transfer rate so I called to 121 on[protected] at 7:30pm and asked about my new plan than executive told me that you are using new plan Impatience 1699 from yesterday i.e.[protected]it is all happened without intimation and the speed is still worst) than I checked my usage and one interesting and shameful thing came in my notice that they changed my bandwidth usage details of[protected] to[protected] which was 22.39 GB and now it is wrongly mentioned here 2613680 units = 24.92 GB (It means they can access account usage details and they can change that) what should I say them Robber or what else.
I complaint about speed again and one executive call me and told me that your new plan will start tomorrow i.e.[protected] and than you will get a good speed of 2 mbps. On[protected] my plan changes as per the airtel executives but speed not as good as committed so I checked the speed two more days than complaint no.43583934 regarding worst speed on[protected] and executive assure me that my problem will resolve on[protected] before 6:24 pm but sorry to say that my speed problem not resolved and nobody visit my place just only few calls.
After all the above incidents I found that all the Airtel customer care, technical and field executives are a bunch of cleaver peoples and they are getting salary by making people fools.
Today at the time of writing this complaint my transfer rate on single PC is 96 KB per second transfer rate less than half speed as per my plan.
In anticipation of justice in this matter as early as possible.
Mohammad Javed
B-4 Essel House
10 Asaf Ali Road,
New Delhi-110002
Phone:[protected]
Mobile: [protected]
Mobile: [protected]
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