[Resolved]  Airtel Broadband — Connection speed and partial line activation

Address:

Central Delhi, Delhi

I got a new airtel landline and broadband connection on 9 march with 4mbps browsing speed. The airtel executive activated the line after goofing up once already (activated a different number not alotted to me).. He asked me where all he wants the connection to work.. i asked him to activate one landline and broadband connection in my living room and a parallel connection in my bedroom.. the parallel bedroom connection did not get activated but thats a different stroy. the main concern is that the airtel broadv=band speed since day 1 is 30kbps instead of 400 kbps on a 4mbps surfing speed connection. i asked the tech to rectify it, and he gives me an answer that sir as its a new connection the speed will get fine by tomorrow. i knew he isnt gonna help so i let him go and called the customer service (this was my first call)..after going through the troubleshotting steps the customer service rep said that we will check again tomorrow, which never came. i called 3 more times but no resolution. I have again called today and went through the troubleshooting steps again post which the CS forwarded a request to send a technician.

Post this i get a call from gurgaon that sir your computer has a virus and its your computer fault. I explained the technician about my background that I have 4 laptops and a computer and I am an IBM employee, a certified Dell Technician and an MCSE and I know these technicalities, to which the employee answers that 'sir dont you have a good computer. i asked him to come and check it for himself, the rude says sir why dont you get the connection cancelled. I asked him to cancel it and he bangs the phone on my face. I guess I am pissed off after 6 phone calls and a stupid technician to tell me how to maintain a computer. I will take this matter further, no matter what.

my complaint number is 4151130.

anyone from the airtel legal department contact me, as my brother who is an advocate is already working o the case. lets see who is the boss..