[Resolved] Airtel Broadband — RECHARGE NOT sent AUTOMATICALLY to my Mobile No. [protected]

mkverma

from Basi, Punjab

Address:

North West Delhi, Delhi

My AIRTEL LANDLINE NO. IS [protected].I have got Internet Broadband combo plan 749,in this Plan I am to get Rs. 100 free talk time on my Landline no. and Recharge of Rs. 100/- every month on my Pre-paid Mobile No. [protected].I regret to say that every month I have to remind at 121 by making request to send Rs. 100/- recharge on my mobile phone.In spite of my so many requests every month automatically recharge of Rs. 100/- is not being sent to my mobile no. [protected].Will the higher authority look in to the matter and solve my problem?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

v_indukuri

from Chennai, Tamil Nadu

Airtel — Broadband free recharge not happening

Hello Sir,

I have an Airtel One 799 broadband plan for my tel no.[protected]. I am supposed to get a 100 rupee free recharge on my mobile [protected] every month per the plan. This is however not happening since the last five months.

I have raised about six tickets which your customer service representatives are closing down without investigating or resolving the case, but just to meet their SLAs. If the recharge is happening I expect an SMS every month to that effect. The last such SMS was in Dec 2009 and now it is Mar 2009.

Would appreciate you looking into the matter.

Thank you,
Indukuri S Vinod Varma