Airtel Broadband — Harassing its customers

Address:

Bangalore, Karnataka

In my case i had to shift my house to a new locality and so requested airtel broadband team to shift my connection to new location and also disconnect the connection until i get settled in new locality. The request was raised on sep18 2010 and i shifted my house. Airtel people took nearly 1 month to confirm that there was no line at my new locality so they have to close the request. The request was finaly closed on Oct 30. Everything went on well and suddenly on Jan 20 and say that i had not paid the OCT 2010 bill and they have served me a legal notice. The fact of the matter is i did not get any legal notice at my new address even though i had update their database with my new address. The lady from Airtel legal calls me on Jan 20 2011 evening 6:10 pm and tells me that i have been served notice and i had to attend a hearing in local adalath next day which is Jan 21 at 11 AM. There was a heated discussion between me and the airtel legal department whether there was any usage of internet in month of oct. Even after repetedly saying that i have not used the internet the legal department did not agree on me. they spoke in such a way that i was a cheat and i had to pay the bill. Always she(legal dept) had to say is that they have record of me using internet usage in OCT. I did not have any option then attending the next day hearing and proving my point. Also i had raised a complaint to airtel to know whether there was any internet usage on my name in OCT 2010. That night at home was nightmare Everyone trying to convince each other about the legal notice..

As i had a important meeting to attend on jan 21 i had no option then send my father( a retired defence ex-service man) with all the proofs i had to prove my case. My father went to lok adalath at 11 AM and waited for 4 hours, and finally he was told that they did not receive any notice on my name. And at the same evening i get a call from airtel saying that they verified the records once again and found that i had not used the internet in Oct.

I had great respect for AIRTEL for their services, but after this incident i have decided i will never use their service.

Please register a complaint for summoning me without serving any legal notice and harasing on phone.