Airtel Broadband — no service & cancellation

Address:

South West Delhi, Delhi

I bought Airtel broadband connection on 3rd may 2011. The plan was 1299
impatience & account number is[protected]ph [protected]) . Airtel asked me to
pay Rs 500 as advance payment & charged me Rs 1500 for wireless router.

However on 5th may the connection went dead. I registered the complaint &
given a ticket number & told that it'll be rectified same day by 4:45pm.
However the issue DID NOT resolve. I called them at 5pm where they told me
that for them case is closed & resolved. When I insisted that problem is
still there & no engineer visited me, they opened a new ticket & promised to rectify it next day by 1pm. The next day i.e. 6 May, problem was solved around 2pm.

However, the connection again went dead on 12 may 2011. This time again I
registered my complaint (complaint#[protected] but no action was taken for
more than 4 days. I repeatedly called airtel's customer care where the
representative was very rude & told me that they don't know why it is dead &
to live with such a service from Airtel. I then insisted on canceling the connection & they became more rude before finally issuing the canceling order[protected] on 16 May.

However Airtel broadband actually never cancelled the connection & I have since been getting repeated threatening calls from Airtel representatives to pay the bill or face action. One of them even came to my residence & threatened my mother who is a senior citizen.

If this is what Airtel is all about then I pity Mr Sunil Mittal for running such a scam service. I have registered my complaint with the NCR Nodal Officer too. I now want my entire amount to be refunded due to no service being provided to me for 7 days out of 14 days which resulted for monetary loss for
me & also want action to be taken against erring representatives of Airtel broadband.