Airtel Broadband — Wrong billing and bad response

Address:

Uttar Pradesh

HI,

It is been about 2 months , I am sending mails to Airtel to keep my connection in safe custody as I have traveled out of india for some time. Before i left india i called on customer care and ask them to do so , but after 15 days when i received bill there was no billing like that. Complete amount was billed in to the bill , where as custody charges were half of that.

I sent many mails but no good response, every time they are asking me to to pay the bill which I am not suppose to pay with out settlement, but they dnt want to understand the case , just sending already formatted mails are not going to help me.

and on top of that every month they are adding late fee charges as well, I can keep calling on ISD to follow up on the issue. and I dnt want to keep any bill on my name as well, but it seems airtel is least interested in taking correct amount, they think they can charge any thing to customer and customer is bounded to pay all this ???

-Ritu