Airtel Broadband — 12th Day No Resolution

Address:

West Delhi, Delhi

Name : Gaurav
Telephone/Broadband plan name : Surf 749 (256 kbps daytime speed & 1MBPS during night) from 10 pm
E-mail : [protected]@yahoo.co.uk

I logged a complaint ( regarding slow speed of internet during night time perticularly on 18th -06-2010 i was told the by the CCE on the floor that the problem will get resolved within next 48 hrs . Engineer named Lokender visited my place the next day did something and the speed of broadband connection was 512 kbps for just half an hour and than back again to regular 256 kbps during the day as well as during the night.

Lokender told me to give him a call incase the problem persists & i called him directly and was assured that the problem will get resolved with a day.

On 23rd - 06- 2010 the problem of slow net connection was still there i logged in another complaint this time again was assured that it will get resolved within next day . Lokender visited my place again and then asked me to waite for a day more and the problem will get resolved i waited till 28th - 06- 2010. and untill then the problem was not resolved .

I loggged in another complaint on 27th-06-2010 for the slow net connection of 256 kbps instead of 1mbps during night time. the customer care representative told me that it will get resolved within next day before 6 pm. two new engineers visited my place and told me that the server is not picking up you plan and nwo they have identified it and the problem will get resolved until next morning.

As required by lokender i sent the print screen of the airtel speed test to him twice & was assured by lokender that the problem of slow net connection will be resolved within next day i waited again & it never did got resolved.

I waited again till 27th[protected]:30 pm & received a call today from the engineer to check weather the problem is been still there or not but until now the problem hasn't been resolved . i gave a call just know to the airtel customer care spoke to a representative asked for a senior floor manager and was not satisfied with him also because of the same answer . I asked for his senior and they disconnected my call after a few minutes of keeping it on hold

Its been 11 DAYS and my problem of slow speed connection from 1MPBS to 256 kbps is not been resolved till now.

Date of last complaint : 29th- 06-2010 time 11:10 pm - 11: 25 pm
Customer Care executive : Sumit
Floor Manager : Devendra
Senior Floor Manager : Jitesh
Respose : They disconnected the call.

I called up again at 11: 45 ON 29th-06-2010 hoping for some solution. he just informed me that in his status the problem is already resolved & he logged in another complaint & asked me the same questions which i have been answering since 18th-06-2010.

Request Number 4th complaint: He reopened my case wallah with the same request no.

I asked to speak with supervisor and was on hold for good long 15 minutes finally MR.Devendra floor manager picked up the phone and responded sorry sir the last call got disconnected and i asked him to get me a senior guy who can help me out. still my call was placed on hold for another 10 min and no response so disconnected this call at 12: 10 am 30th-06-2010

Mr Santosh (customer care executive)
Floor Manager Mr.Devendra again.

For all of you guys i want to take some strict action on this giant company AIRTEL now because of poor servicing & no solution for my problem for 11 days with 4 complaints.

Airtel Broadband services are the worst in india more pathetic then MTNL broadband who have there complaint resolution time maximum 6 days airtel has set a benchmark now by not resolving the problem of the customer for 11 Days , Numerous call + 4 complaints excellent guys!

I feel pitty on myself now that i disconnected my MTNL broadband for airtel .

I have sent the same e-mail to Mr. Gurmeet Singh Sandhu senior manager .

Complaint no : [protected]
[protected]
[protected]
4) Re-opening the same