Comments
Sir,
I would like to tell about your credit limit problem...This is how
As i told earlier bills are generated within a period by the foreign operator .this can be weekly or monthy
During roaming Home network MSC doesnt know your bills or your status. Of a sudden they get the foreign bill and they charge you. This has no relation with credit limit. But Yes one thing i agree...They should Inform the customers the billing standards and policies while roaming
Which no network does in India
If you are disappointed with Airtel customer care( Phone )
Just E-Mail them: [protected]@airtelindia.com with detailed information
These Links Will Be Usefull To You In The Future...
1. How Roaming Works
http://www.gsmworld.com/technology/roaming/how_roaming_works.htm
2. Billing Standards
http://www.gsmworld.com/technology/roaming/billing-standards/index.htm
3.Indian Network Information
http://gsmworld.com/roaming/gsminfo/cou_in.shtml
Thanking You
Subin
Telecom, BTS Integration and Commissioning Engineer
Vodafone Qatar
I would like to tell about your credit limit problem...This is how
As i told earlier bills are generated within a period by the foreign operator .this can be weekly or monthy
During roaming Home network MSC doesnt know your bills or your status. Of a sudden they get the foreign bill and they charge you. This has no relation with credit limit. But Yes one thing i agree...They should Inform the customers the billing standards and policies while roaming
Which no network does in India
If you are disappointed with Airtel customer care( Phone )
Just E-Mail them: [protected]@airtelindia.com with detailed information
These Links Will Be Usefull To You In The Future...
1. How Roaming Works
http://www.gsmworld.com/technology/roaming/how_roaming_works.htm
2. Billing Standards
http://www.gsmworld.com/technology/roaming/billing-standards/index.htm
3.Indian Network Information
http://gsmworld.com/roaming/gsminfo/cou_in.shtml
Thanking You
Subin
Telecom, BTS Integration and Commissioning Engineer
Vodafone Qatar
Sir, for the safety and to avoid future problems i recommend you not to go International roaming with a Postpaid connection. Postpaid connections are always dangerous
Switch to Airtel Prepaid
Switch to Airtel Prepaid
Airtel — Incorrect International Call Charges and Network Problem
HiI am Swati. I have complained about the incorrect international call charges to Airtel but I did not get any resolution yet. I have activated Rs. 27 Pack for reducing Internatioinal call charges from Rs. 6.40 to Rs.1.99. But still they are charging me wrongly.
I had made first complaint about this to Airtel on April 9, 2010. But till now I did not get any resolution.
Still my account is charging incorrectly. Yesterday (on May 4, 2010), I had call to USA for 19 minutes. The charge should be deducted Rs.38.00 (approx.). But my account was charged Rs,45.55 for this call.
Also we are facing problems while connecting to the customer solutions. If I have contacted customer solution one time in a day, it will not connect again.
One more thing, I am facing the network problem at my home but no solution. Can I get any help, please let me know at [protected]@gmail.com
I had faced a similar problem with my International roaming activated through Airtel App. The plan says 1499 for 10 days incoming free and outgoing restricted to 250 minutes. But to my surpraise when i receive the bill they charged 499 per day for 7 days of my stay which is around Inr 3500 Plus tax and some data charge of 260 plus my normal monthly rates.
What surpaised me is the service of Airtel where there representative is eager only to get the money and not hearing to customer problem and this is a complete mistake from there end but pass the bug to customer
Complete unprofessional in handling the case and overcharging the customer
Is there any one in this forum raised it to any grievance before and did you got any solution.
Quote from my mail to them.
Am a frequent flyer and used this service many a times. I raised to your executive on 1st week of June and they accepted it a technical error in system that it had taken 499 per day for 7 days and it calculates to 3500 plus tax also there is a charge of 260 in the bill all adding up to 4440. Again on 9th I went to chrompet customer care centre they too acknowledge that's it's a technical error and they spoke in front of me and assured it will be resolved before 14th which happen to be my due date.
What surpaised me is the service of Airtel where there representative is eager only to get the money and not hearing to customer problem and this is a complete mistake from there end but pass the bug to customer
Complete unprofessional in handling the case and overcharging the customer
Is there any one in this forum raised it to any grievance before and did you got any solution.
Quote from my mail to them.
Am a frequent flyer and used this service many a times. I raised to your executive on 1st week of June and they accepted it a technical error in system that it had taken 499 per day for 7 days and it calculates to 3500 plus tax also there is a charge of 260 in the bill all adding up to 4440. Again on 9th I went to chrompet customer care centre they too acknowledge that's it's a technical error and they spoke in front of me and assured it will be resolved before 14th which happen to be my due date.
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The Roaming network charges you and in some countries even missed calls and incoming SMS are charged
Missed calls are charged for the CLIP service. i.e; for showing you the caller Identity
All Intl roaming Bills are charged in USD or in Euros which when converted to indian Currency makes a Big Amount . Bills are charged according to the document AA14 (Global Roaming, GSM Association)
Finally the foreign network passes a bill to home network and then our home network charges an additional 10-15% of the total bill. This is how the Roaming Works