Airtel — ineffective branch office

Dear Sir,
It is quite unfortunate for me to lodge a complaint against a company like you with such a good reputation. My problem, alongwith many other friends of mine living in Shillong and subscribed to the Airtel, is that we have inconveniences regarding the payment of our bills. Your branch office located in the central area of Police Bazar near the Hotel Center Point is always closed by 6.30 pm. it is very inconvinient for the working people like us to pay bills if it is not opened in the evening time at least till 7.30 or 8 pm. And when I told the people working there about my problem, they behaved in a very customer - unfriendly manner and replied that I "can not come in my sweet hour" to pay the bills. and their behaviour was very insulting which was quite unberable for me. so i need strict and prompt action from your side in this regard. i hope that a punitive action will be a learning one for all of them while dealing with the customers.

Yours sincerely,

Kundan Hazarika