[Resolved] Airtel Mobile Postpaid — International Call charge dispute | |||
Hi, I hav been charged, on my last bill, Rs. 1176/- for International calls to Africa, which I never made. When I called Airtel Customer Service, I was told that they cannot check if the call charges are incorrect and cannot raise a complaint as these charges were correct. When I tried to complain on 198(Airtel complaint toll free number) they said that they would not raise any complaint for me. Also, I asked them to Bar all international calls from my mobile but it was not done and I had to call again after 2 hours to get it done. Even after barring ISD calls, I am able to make international calls and Airtel is telling me that they have already barred the international calls from their end. Now, my unbilled usage is also increasing on a daily basis, even though, I am hardly making any calls from my mobile, let alone international calls. Today, they have registered a complaint at the Airtel Relationship Centre(Comp Nos# 31758529, 31758624,[protected]. I am still awaiting a resolution. I would be oblidged if someone can help me out in this situation as this is a first for me amd I am now being harrased by one of the biggest telecom providers in India. Thanks Kamlesh Mishra Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
4 Comments | |||
Comments
Airtel Mobile — International Call Charges
To,Manager
Aitrtel, India
Subject : Taking International Call Charges Mo. No. [protected]
Sir,
My Complaint No.[protected]. date[protected]
Airtel Mobile — about call charges
Dear sir,I am Airtel Customer since 4 to 5 years from the beginig i am suffering yours any kind of problem...for e.g. last one year back i was discountine the Airtel online service ...and also received cancalation messsage also but continued rate deduct Rs. 5/day was continued for more than 45 to 60 days...and i was compliant so many times to customercare but they didn't care about me...and also service...and i was send the mail to your sevice depatment they also didn't care about that ...
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1) now i am suffering new problem that is u are automatticaly changed my call rate with about kowleged . so many informed to customer care now also they not ready to care about me...
2).yesterday on was another problem i am facing with my knowleged you activated airtel radio & deducted Rs. 10 . Sir i want justice from yours side . Please solve the both problem as soon as ...please send reply for this mail
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Airtel — INTERNATIONAL CALLS of Ph. No 9818598370
International call never received but included in the bill which shows the detail.We deny having received any ISD call.Request (No.[protected] made to Airtel for ISD call
Officer of the Airtel are harrashing us for the payment.
Kindly help us.
For your reference i have attached airtel bill.
Passord - odk4.