Airtel — airtel broadband is cheating customers to promote sales | |
Hello I am Abhishek mantri, I have a airtel broadband connection on my no. [protected]. Before i had 999 unlimited plan then one day on 8 july 2009 i received a call from airtel executive that there is a new airtel broadband plan which is of 1299 unlimited, at that time i was much busy so i just told executive to mail me the details of that particular 1299 plan on my mail id.& according to that mail & my plan i should get 512 kbps speed at day time i.e 6 am to 10 pm and 1 mbps at night i.e 10 pm to 6am and on sunday full day i'll get speed of 1mbps. everything is fine except sunday's speed. There is no 1 mbps speed on sunday so decided to call customer care regarding my problem but i was surprised by what customer care executive told me, he told me that sir there is no such plan then i told him that i have received a call and a mail from airtel in which it is clearly mentioned that on sunday speed will be 1 mbps. then he asked me to forward that mail which i received from airtel and a screenshot of speed which i was getting on sunday. No action has been taken by airtel till now. I even have a complain no.22170032. Last sunday also i called up airtel customer care & informed my issue of speed on sunday then he replied that there is no such plan in which u should get 1 mbps on sunday then i told him that i have received a mail from airtel in which it is clearly mentioned that on sunday speed will be 1 mbps, then the airtel executive told me that you just forward that particular mail and your complain number to "care.[protected]@airtel.in" so i did that but what reply today i have received from airtel is " we would like to inform that one of our executive spoken to you on your contact number [protected] and found that you are getting the speed as per your plan. Further, we would like to inform you that you will get double speed in night only. " But what i would like to inform you is that I have not received any call from airtel executive since i have send mail to care.[protected]@airtel.in and if it is so that i'll get double speed at night only then why was i misguided by airtel executive that i'll get 1 mbps speed on sunday. It is clearly mentioned in that e-mail which i received from airtel that on sunday full day is 1 mbps and now they are telling that i'll get double speed at night only. This is the clear case of cheating customers for promoting sales. I m also attaching the screenshot of mail which i received from airtel. Kindly solve my problem & contact me as soon as possible. with regards Abhishek Mantri Media features of India [protected] [protected]@yahoo.co.in Was this information helpful? | |
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