Airtel — gprs error

actually i got a message from ur side that a java game has been downloaded on ur mobile n rs 99 have been deducted twice...i didnt first of all download d game n didnt even receive it...i recently got my bill n rs 200 were added to it.i called ur customer care representative n she assured me to solve d problem.now wen i call up dey r teln 2 pay the whole amount inclusive of rs 200 which i havent downloaded...plz do look into the matter as soon as possible...i have 2 pay d whole amount r pay rs 200 less, , , pplz do reply fast..thanks, ,