[Resolved]  Airtel — Don't change from Post-Pre.plus buy new number

I have changed my number [protected] from postpaid to prepaid on oct 1-2 week.I have submitted my Enrollment form to the nearest teleshop..(reach telecom- Anna nagar-Tamil nadu (Prescriped Airtel shop)).

but in between oct & nov my number is diconnected twice....I have called reach telecom. what is the problem? they did't given right information and activated my number twice.

but on Dec 5th my number totally disconnected and it has been removed even from customer care database also.. so i can't use my number...when i called customer care.. they said, sir your form has not recevied ... pls submit it.. I told i have given all the information of when it submitted or they told it is activate by the airtel shop only.....

In reach telecom, they told sir your form has been send to airtel office and we had all the record for that processing...

so they made me as ball and passed btn customer care and airtel shop..........see how it goes...


note: on 29th nov my validity expired(I got sms lots of sms to recharge) so I have recharged my number on 28th (Rs 1110/- with 180 days validity).....

see i got sms about my validity expired on 29th but, they even made any phone call or sms about my number will became diconnected on 5th dec....see how customer care is working.............


so in my account i had 960 balance..when i called to customer care they told they will try to get the number but not money....

The worst ever worst kind of service to customer has given by the airtel....pls note and try to avoid of changing number from postpaid to prepaid b'coz you will suffer after recharge.........


now i had vodofone number I never wish to go to airtel ..........
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Aug 13, 2020
Complaint marked as Resolved 
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I had Airtel postpaid connection from over 4 years. Two years back, they called me and offered a free addon postpaid sim which I took and gave it to my brother. After that I was getting bills regularly for both the numbers. One month back, my brother changed to prepaid to a different number of his own. So I cancelled his addon number. But after that, I got 300 Rs extra in the bill stating that it was one time charge for separating that number from the parent number for cancellation. In spite of me explaining to them, they did not cancel that number until I paid that 300 Rs extra plus 1 more month rental which they had not cancelled. so guys, be careful the next time they call you and offer any free sim or something.

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