[Resolved]  Airtel — Pre to Post paid conversion

To how so ever this may concern,
Respected Sir,

My declaration given to convert my Pre paid connection to Post Paid connection is getting ignored with no value for the money I have paid for that.

One of the most Distressed, Deserted and not Much bother Customer for Pre to Post paid conversion- Is this because customer has already paid the Processing fee?

 Initially an execute from Airtel called me up regarding Pre to Post Paid conversion (approximately on Jan 12th ). During this call she informed about send their executive to collect money and other required documents (like address proof) and to be activating my Post paid account in next 4 working days.
 On 13th of Jan 2010 one of the Airtel executives have come down to my office to collect the money Rs500.00 and to fill in the form. Where in he conveyed that he would be manage to give me the connection based on my office Address and if at all possible I to be sending an address proof document of their office ID.
 On 18th of Jan 2010 -I did send them my HP-Gas book Id as residence proof to concerned Airtel officer, which was ignored and my petition was just kept on hold with no update to me on a concern that “Hp-Gas book Id ”.
 Later I called the execute to know the update as I was not hearing updated status from them neither activation of my number. And what I got to hear is the proof submitted is invalid and they insisted me for sending the Address proof like Electric bill.
 Later I did send the Electric bill to the same above mentioned executive with a Bill dated July 5th 2008.
 After waiting for a while about 3 days again not getting updated with the connection status I call the executive for knowing the information, and what I got to hear this time is address proof is too old to be considered for address verification (What does that mean !! wont that address be considered because I staying for a longer time with that place, how would that matter them – when I am still residing and how is carrying the Risk when address is incorrect – I guess it would be me missing my Rs: 500.00 ) and upon expressing my distress with the Airtel Executive for not considering that and not intimating till I have called back and also wanted the execute to drop my request to revert back my money. For which he was not sure to take a call on that and he pleaded and almost begged me to believenot to lose the hope on him - that he would be updating me on the same day - after talking to their chief. But socking no reply for the next 5 days.
 Hearing the pleasing wording from that executive made me wait for 4 days, but no hearing again from him – with a most distress and frustration I tried to reach out that executive on call for more than 20 time in a working day that too in working hours, shockingly he did not care to lift the phone though phone was ringing for the whole time. So I decided to talk to their Chief again and by Gods grace I could reach him in the 3 attempt itself. I expressed my feeling in more diplomatic way asking him about
• Do they have any monthly targets to be achieved for converting Pre to Post - answer was No
• Whether they would track all the raised request on timely basis – Answer was Yes.
• What In case a requesting is pending for more that 4 working days and assistance or update to customer or not – Answer was Yes
• Should the Customer himself to be calling up to know the update status for not getting processed – Answer was No
• Then how come my request is still pending with no updates from your team – No answer for this question
 After these questions to chief, he convinced me that he would be following up on this and took my number.
 But as a routine – unless I called up the executive he did not thought about calling me, but after viewing my number her dropped the call and got back to me in couple of minutes . Later he wanted to me send the latest electric bill and I did send them in couple of days and I called the executive back to acknowledge them to consider my new address sent – when he promised me to be signing off this task in next two days if not to be paying back my money.
 Still then address verification went delayed by 2 days and then final one good progress is that my pre paid number got deactivated on Feb 12th 2010.But shockingly my post paid connection is not activated, so waited about 2 days losing vital contact not reaching me out on my number.
 Today that is Feb 15th when I called customer care center to know the updated, what I hear is my the Post Paid connection card which was issued to me – when I did pay Rs 500 is an inappropriate card. So the customer care service agent asked me to collect another Post Paid card.

After having this much dragged with this stringent process - which was nowhere close to the intimation made by execute at first contact or at time of payment; Without providing information
Without providing right product
Without providing any sort of assistance
which are least expected for the wages that are being by the received these Executives for doing their Job but not a favor, wages which are again generated from some contribution of fee which we have paid for conversion. They seem to be not bothered.

What I have been undergoing all this time is:
Distress to keep myself waiting for this to process to accomplished at any point of time.
At least 20 to 30 attempt of cross checks per day leaving me with no outcome like
1. Address verification to be happening today or not? if so will the concerned person walk-in with a prior intimation or not?
2. My connection to be functioning as post paid or not?
3. Sim to be registered or not?
Thinking in these terms built up some sort of pressure due to distress and anger unknowing and killing about 1 or 2 hours daily thinking of this processes.
Also impacting my daily routine activities because of this pressure
Missing many of friends and relatives to reach me out at my number.
Not knowing who to approach to get solved with this problem (To file a petition in court or in a consumer court )

Please help customer like me to have believe on the words like promises/commitment spoken for the deliverable to be appropriate.

So What will be compensated to a customer like me to ensure not to be dissatisfied and what is call on the current process undergoing for pre paid to post paid conversion?


With grief and Distress,
Prasanth Kiran Malla.