[Resolved]  Airtel — Harassing customers

Harassing customers
I am surprised and shocked by the inefficient way Airtel handles their customer service. The customer service reprensentatives donot know half the time why they are calling the customers. They are also very inffecient in terms of giving information or even connecting to the other concerned depts.
They made repetitive phone calls and harassed me over the same issue of non-payment of phone bill.I had open an account in Airtel Post paid number [protected] and closed this number in the month of August2009. Again customer care guys called me why you are closeing this account I told them many time no I don’t need this number any more after many calls they had suggested me to convert in prepaid I was agreed on that and again they asked me again my documents and given me the prepaid SIM. I have spoken to the lawyer and he has checked the databaseand told me that yes I have requested to the closer and had chat with customer care executive and he aplozise and told me that send me the withdrawl. That is really said I After that I don’t they have not even update there database and send me an notice of Non Payment.
I had to spend a good number of hours trying to solve this situation since the representatives justrefuse to listen to me.

I am not sure why can't they update their system with the phone conversations they have so that customers don't get harassed for the same issue (for no fault of theirs) again and again.

Please try to solve this problem as soon as possible……….
Best Redgs
Haritima Malik
[protected]