Airtel Complaints & Reviews

Dear Sir,
My prepaid Mobile Tel.No is [protected]. On 6th July at 2.16 pm., 2012, an amount of Rs 44
has been charged to the above account in the name of sms service.But I have already taken this sms service 1 week before.on 6th day i have not activate any sms services.When i try to call customer service number (both 198 and 121) there is no option for complaint registration.Anyway i lost 44 rs.please help sir..Please resolve the issue immediately.
thanking you,
lakshmi

I would like to inform you that i have a mobile with airtel connection .My number is [protected],i am always getting a unknown number which has no number i can not call back or find out from where the call or sms is
it is a unknown number that is no number.
i would kindly request you to look in to this matter because i do not know from where i am getting this call
thanking you
rani kumar

To: Airtel customer care
to whom it may concern.
sir,
Please stop sending me useless service messages to my Airtel number (i.e. [protected])... These messages are too irritating like, "Rajnikanth jokes", "summer Health tip", "Indian express news", "Bengal quiz" and some other ones.

I like the Airtel network very much. I want to convey the idea that I want neither those services nor those service messages on my phone. I'm hereby requesting, just stop sending me those stupid service messages with useless offers.

Thank You,
Prajesh Kumar Basu
Airtel customer
(ph no: [protected])

Despite my several requests to the Airtel for MNP from 24th May, 2012 till now my request for MNP has not been completed and have been creating problems on flimsy grounds and not allowing me to migrate to Tata Teleservices providers. My cell No.[protected] and my name is Ashok Kumar and i request the concerned authorities to take immediate action against the above service providers and see that my MNP request is completed at the earliest.

I ordered on Airtel Digital TV Connection ID No. [protected] on 26.06.2012 for a package of 'Value Sports' which is Rs.165.00 per month on Toll Free Customer Care No. of the Company But they started a package of Rs.248.00 p.m. plus Rs.13.81 extra deduction per day. I made a call on customer care number but Mr. Dixant said that we cannot change the package.
Company provided us HD Set Top Box whose rental was Rs. 175.00 per month under 'Value Sports' but now company has changed its rates to Rs.248.00 per month without any notice. Mr. Dixant was saying that higher rental will be charged on HD Set Top Box.
Company should exchange our HD Set Top Box with simple Set Top Box if it has changed the monthly rental rates.

Rakesh Sharma
Jagdamba Vihar
Patel Nagar,
KASHIPUR - 244712
Distt. U.S.Nagar (Uttrakhand)

Mobile No. [protected]
Email : [protected]@gmail.com

This is to inform you i activated sms pack on 1/7/12 on my no.[protected],but not working from 2/7/12,i inform and complaind costumer support many time but they did not solve my problem.on 2/7/12 at 2-3pm sinear costmer suppoter tel me that problem has been sortly or 5/7/12 and complain no.given sortly ,but they can not given any no.and not solve my problem.i recive one sms from AK-AIRCCM at 01;13 pm on 04/07/2012 your service request no-cwrch[protected] has been resolved.wetried contacting you and were not able to contact you. so iam mentaly and welthaly harass from few dayes,kaindly requested you to take action against my complain.

Airtel Mobile Tower
Dear Sir,

I would like to bring to your notice that we are bearing the installed airtel mobile tower on the roof of H-89,vikas puri without any prior permission from respective authority or negligence of NOC undertaken from us.


We would like to bring to your notice that installation of mobile towers in residential area is not authorized by the Deptt of Telecom. As mobile tower emits RF radiations and is harmful for health. The dangers of people suffering from ill effects of radiation are many, such as cancer and brain tumor. The official document through this link will explain everything:

http://www.liveindia.com/news/radiation5.html

http://www.cogentemr.com/adverseeffects.html


We along with other members of vikas puri RWA ,H block and H1 block ; request you to take some immediate action on this. Hope necessary heed would be paid on this critical issue as soon as possible.


yours sincerely
RWA ,H block
Vikas puri
New delhi
110018

dear sir
i m pavan kumar, from ongole, in myfriend circle one friend(B) is know my another friendd's(A) sister mobile&landline(home)numbers. he is calling to her. he is using airtel prepaid mobile number. at that number it is proofless/duplicate proof sim.that'y cn"t get the details abt the mobile number in airtel office.
also i"ll try to get the details of the mobile number, but no use.
dear sir.
plz help me sir.
sir i want to save my friend's sister's life so i want the incoming call list since 01/06/2012 to 05/0/2012
pls resolve this sir pls pls pls

I was a core airtel customer. But now I have been made to rethink my decisions. I had taken Airtel 3G dongle about a year back. Recently, by looking at the airtel website (attached screen shot) I made a recharge for Rs. 250. As per the website it says 1GB data usage with validity of 1 month. But when I reached my PC to check the recharge, I had received only 512MB of data usage. When I enquired about this with the customer care their reply was not at all satisfactory. I had to call again for the same and the person who received the call forwarded me to his supervisor. He immediately provided me with nodal officer's mail ID, saying he can only do that for me.
After this I mailed to the nodal officer, who did not answer my query, and after wait of around 4 days, nodal officer replied me for more details. I replied back with the details and for this I got a mail from nodal officer saying he has escalated the issue. This is the 5th day since the escalation and I have not yet received any answer or solution to my query. I am pretty sure Airtel would never be my suggestion to any of friends, if this how they interact with the customers. I am hoping for a resolution at the earliest.
Airtel 3G dongle num.: [protected]
Compl Lodged on: 23 - June - 2012
Regards,
Ashith
[protected]

Please find below my experience for purchase of a new Airtel DTH connection which is in complete contrast to their current TV campaign. My local cable service provider is much more efficient and responsive.

June 29, 2012 - I book 2 connections (HD recorder and normal DTH connection) through your call centre and make payment. I am assured that I will get the installations in 72 hours
July 1, 2012 - I dont get any call, so I call and lodge an email complaint. Basis the same, I get a call and am assured that the installations will happen the next day
July 2, 2012 - Nothing happens. I write another email and also send an email through your grievance link on your website. I get a call and I am assured again that the installations will happen the next day
July 3, 2012 - Different day, same story - NOTHING HAPPENS!
July 4, 2012 - I get another call and again I am assured that installations will happen the next day at 10:30am
July 5, 2012 - AGAIN NOTHING HAPPENS!

Airtel should stop its current TV campaign as it is not what Airtel DTH is about. They should sort their back end and then claim that the Airtel digital experience is superior to cable TV.

My details below:
Name: Ninad Raikar
Phone: +91 [protected]
Address: 2nd Floor, Plot no 51, Saraswati Niwas, Shri Krishna Nagar,
Borivali East, Mumbai: 400066
Transaction ID: 20369784
Booking ID: 102268
Customer ID: [protected]

AirTel released below advertisement few days ago.

http://telecomtalk.info/airtel-offers-7-2-mbps-3g-data-card-rs-299/95628/

This offer is valid for Mumbai and Maharashtra customers. When I called AirTel Hadapsar, Pune office, he asked me to visit Hadapsar office with paper advertisement. I visited AirTel office along with paper advertisement but that guy refused to provide me data card. Reason being offer not valid in Pune.

Advertisement clearly says offer is valid in entire Maharashtra. I sent complaint email to AirTel on 21st June. They responded lately and by the time offer got expired.

Now, they call me and say offer is not valid anymore.

AirTel Hadapsar, Pune office refused to provide me data card without proper reason and AirTel responded lately. Because of their mistakes and i was not able to utilise this offer.

What do I do to log complaint against AirTel?

Thank you.

On 28/05/2012 we came to the airtel relationship centre at mettupalayam road vadakovai Regarding changing the name in our bill from Manappuram General Finance and Leasing Limited to the Manappuram Finance Limited,they received the letter and assured that we will change the name from the nest bill onwards.But we received the bill in the next week in the name of Manappuram General Finance and Leasing Limited only.when we went ther again they said that we can't change the name in the current bill,they also said that it will be changed from next bill.On 04/07/2012 we paid the previous bill amount of Rs.1190 Landline No.[protected].So we request you to change it as soon as possible.

my mobile no is [protected], i activeted sms pack on 01/07/12 ,reg no.RSMSP[protected], but it is not working from
02/07/12 . i contact customer care many time but they are not responding . when i last contact to seniour customer care on 02/07/12 in about 2 to 3 pm,he tell me your complain is registered and shortly inform you by sms and resolve shortly or upto 05/07/12 ,but no response by customer care. i recieve sms by AK-AIRCCM on 04/07/12 at 1.13 pm
request no CWRCH[protected] HAS BEEN RESOLVED ,but my problem is not solved. i have contact with assistance call 121 and 198 but there is not option in my no to talk with customer care ,so i mentaly and wealthly disturbed from airtel mobile service provider

Hello there,

I am in abroad on employment basis. i am using my airtel number on international roaming. however airtel has revoked my number into free recycle list without any notice. They claim that they had called me but I haven't received any such call. and now the number is revoked and this seems to me a serious security issue as all my bank are connected through this number for mobile banking.
I had called the customer care and they say they can't do anything.

Please guide me.

(will share my mobile number on request from an authorized person)

Thanks

I was using my airtel prepaid number for more than 12 years and suddenly it got deactivated 10 days back, I am out of country now and the SIM in my mobile shows SIM CARD REGISTRATION FAILED When i tried to find out from Airtel customer care Hyderabad they said the mobile was not in use for last 3 months that's the reason they have de activated and reissued the number to some else. How is it possible. Last time I made an ISD call from...

I purchased Airtel DTH changing from Tata Sky thinking it would be great also Airtel provides more tamil channels and now I find myself in pathetic position, when Tata Sky was installed, I never knew there is something called activation since everything was automatic, smooth and fast, the moment it was installed it was working beautifully, Airtel was such a disappointment I purchased through sales agents from Customer Care, the moment they sold me the connection I could never call them back, my number was blocked as well. The installation happened after 2-3 days, then after 3 days it is still not activated, I made endless calls, everytime I was promised that someone will call me back, mails will be sent to higher tech teams, the activation happens within 4 hours etc, but nothing happened.

I bought HD connection, I was told since I was a postpaid Airtel customer I would get HD box for 2299/- and get 1 month south economy sports pack with lifetime free Tamil channels. Impressed with this I made a regretting mistake, if Airtel could not fix the technical problems since it is already too late for a TV connection pls refund my money and take the dish and box I could at least use my existing Tata Sky connection.

Customer ID: [protected]

Regards,
Santhosh R.

Hi,


I am Vinod Tanwani, customer of Airtel Digital TV from last 20-24 months (customer number -- [protected]) . I am facing disconnection from yesterday. Today I called customer care to resolve the issue. (ref no[protected]
I told them that my preferred time to visit service engineer is 7.30 PM, they told OK.
I got call from engineer (from number [protected]) and he told me that we will visit my home at 5 PM, I told him that my preferred time is 7.30 so come after that.
He was extremely RUDE, he told me that I will not come at 7.30, I dont know what you talked to customer care, then I disconnected the phone saying that I will talk to customer care.


I again called to customer care and explained the situation and also complaint about that RUDE engineer , customer care executive said that they will send some one at 7.30PM today,
No one visited my home till 8 PM, I again called customer care, and now they are saying that my problem will resolve on 6th JULY !!!!


As per me TATA Sky and other provider's customer care service is much better than Airtel.


Other Concerns regarding Airtel digital TV:
--> Whenever I call to customer care, every time i have to wait for 5-10 minutes, so many times call cut happen in between wait period
--> They charge 100/- for any engineer visit, even thought there is airtel fault, as per my view this is wrong, other providers dont charge for engineer visit.
--> half of the time, website of airtel digital TV doesn't work

i have been filing complaints from since February nt to add useless zapak n big flix amount to my bill as i hv nevr subscribed..
everytym da customer care guy apologises n corrects da bill,,i m fed of dis now
dis time dey hav crossed da limits..
dey keep calling n say u hv lot of outstanding amount to pay...i xplain dem da whole situation bt stil nothn happens
dey file a complaint n assure me to fix da problem widin 48 hours..
n widin 48 hrs a new customer care calls me n says me to pay da bill again i xplain da whole thng,,,n he files da complaint...
n dis goes on n on,,
dis ol is happenin frm since 2 weeks..

i would change airtel in dis continues.....

I had booked for a new Airtel DTH connection on 2nd July 2012. I made the full payment of Rs 1640 / - via credit card online on 2nd July. After making the payment I was told by the sales person (Mr. Sugat Salve from the central sales and mktg team in Mumbai) over phone that my installation would be done within 48 hours. I also got an email from Mr. Khan Salman (Team Leader, Vertex Customer Solutions India Pvt Ltd - backoffice for Airtel I guess!!!) confirming that the installation would be done at my premises within 24 to 48 hours. It has already been 48 hours and I have still not received any call regarding installation.

Moreover, I have tried calling back on the customer care number [protected] to check the status. However, as soon as they hear that there is some complaint the phone gets disconnected. I do not know whether the call center guy is purposely disconnecting the phone or there is some technical issue; but since the call works fine till I make my complaint, I believe that the call center guys are disconnecting on purpose. Having to dial through all the options (dial 1 for english, 2 for new connection etc etc) each and every time is very painful and at the end of it when the call center person disconnects the call purposely it is very very irritating. Is there no option for consumers like me than be at the mercy of these corporates who make false promises all the time?

Respected Sir,

I had one mobile no. [protected] (Tata Indicom) and by MNP on 3rd April'2012 choose to portability in airtel.
I have taken the no. and submitted my complete documents to M/s. Ranjan Enterprises, Jasidih, Deoghar.
On 28.04.2012 my no. was disconnected temporarily without any information.
After complaint, they informed that my documents was not complete so disconnected. I requested to re-submit my documents again.
I have submitted once again to Area distributor Mr. Ranjan Pathak of M/s. Ranjan Enterprises, Jasidih, Deoghar and again my no. became start.

Suddenly on 29.05.2012 it stopped working. After complaint, customer care executive told me that my no. deleted permanently from airtel database.
In between neither they have called nor I got any sms from them.

After several emails to following email ID:
[protected]@in.airtel.com
appellate.[protected]@in.airtel.com
nodalofficer.[protected]@in.airtel.com
Miss Sugandha from appellate Bihar airtel office called me back and informed to resubmit documents to any ARC to get the no. I've informed her that I'm not able to go to any ARC because of health problem. So suggest some another way.
She told me to resubmit the documents to Area distributor and inform by email.
I have made it and emailed to all above IDs.
But after waiting so many days no resolution provided by them and only auto reply email I am getting from them.
Again after long discussions, Mr. Ashok Sharma has suggested me to submit the documents in ARC at suitable time and then I have submitted my documents on 29.06.2012 bearing AEPF No. 34160205 in ARC, Patna to Mr. Sachin (On Duty).
He has given one SIM no.[protected] (H 5) and told me that it will restart within 5-6 days.
When till today I have not seen my no. working, Email sent to all again
They called me and suggesting that I need to go again to ARC, Patna to talk with them as address is not verified.

I am working in a company as Business Development Manager- East and always being on official tour to so many locations in the states of Assam, Tripura, Jharkhand, West Bengal and Bihar.
The no. is old and it is distributed in my personal and professional network. I am completely feeling exhausted as suffering due to not able to connect by them as my no. is not working.

Kindly help and oblige.