[Resolved] Airtel — Blackberry activation | |||
I have requested for Black Berry services two days back on my mobile [protected] on 121 facility from my Airtel connection. After several minutes of transferring call this person number to that number, one lady informed to contact next day morning. Again ystrday morning, i..e.13 May 13, I have contacted for which the reply was to sent a mail as it is corporate CUG connection. Yes my IT admin has sent a mail to activate BB service on my mobile ystrday. It was informed that within 4 hours it will be activated. Today till 6.25 pm nothing happened and everytime we make a call, the stock reply was pl wait for 4 hours. Ulltimately, at 6.15 pm when I again contacted through 121 one Mr Susheel informed that the technical department has not received any mail from CUG department of AIRTEL. It is nothing but killing time by AIRTEL officials and When I wished to speak to NODAL Officer, nobody is picking that number and the response is "Due to Technical reasons this phone is not working for now". Could somebody inform the status as I am a CEO and will get and needs to respond atleast 50 e-mails for which I am taking this connection. REALLY A MOST DISGUSTING EXPERIENCE WITH AIRTEL. SOME RESPONSE PL. EVEN IF AIRTEL OFFICIAL SAYS IT IS NOT POSSIBLE IT IS OK, SO THAT WE CAN FOR OTHER PROVIDER. BUT ANSWER WE WANT PL. Regards, S. Madhava Kumar [protected] - MOBILE Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Mr. Rakesh Ranga,
My issue was solved automatically when I again tried to register the BB services after a day. My need was only for a week, and I'm back to the place where I've been deputed now for my official duties.
I was getting messages from AIRTEL that my blackberry device was not compatible for the services, even 7 days after my problem was solved. It was through the sms from an origin that I could not reply ot contact the concerned person. Nobody from airtel could resolve my problem or nobody had contacted me to hear what problem I was facing. I'm really sad with the support you are offering to your cutsomers who pay for your services. What is the benefit for a customer, if you send the sms with an origin that the recipient can never call, or send back a reply? I'm also the part of a company that serves thousands of customers.
Anyhow, thank you for responding to my concerns, even though via a third party provider.
Sajin K. John
Cheif Executive Officer
Numak Middle East FZE
UAE
Tel: +[protected]
1-Nov-2010
My issue was solved automatically when I again tried to register the BB services after a day. My need was only for a week, and I'm back to the place where I've been deputed now for my official duties.
I was getting messages from AIRTEL that my blackberry device was not compatible for the services, even 7 days after my problem was solved. It was through the sms from an origin that I could not reply ot contact the concerned person. Nobody from airtel could resolve my problem or nobody had contacted me to hear what problem I was facing. I'm really sad with the support you are offering to your cutsomers who pay for your services. What is the benefit for a customer, if you send the sms with an origin that the recipient can never call, or send back a reply? I'm also the part of a company that serves thousands of customers.
Anyhow, thank you for responding to my concerns, even though via a third party provider.
Sajin K. John
Cheif Executive Officer
Numak Middle East FZE
UAE
Tel: +[protected]
1-Nov-2010
Namaste Mr. Kumar,
This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Kumar,
Further to our discussion dated 14 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 14 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Kumar,
We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/
We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/
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I appeal the concerned persons to look into this matter and resolve the issue. I've sent the email to [protected]@airtelindia.com and got an automated reply offering the settlement in 24 hours. I have seen the same problems facing by others also. I do not understand why they offer this service instantly through their websites.
Sajin K. John
CEO & Managing Director,
Numak Corporation Ltd,
# CSS Microsys,
35/767, North Janatha Road,
Cochin - 682 025
Tel:[protected]
Mobile:[protected] /[protected]