I'm Zaheer Mohamed subscribed to digital tv ( customer id : [protected]). On Dec 20th, 2011, I made a payment of Rs.1190 ( receipt no: 50312-Shell Transource) to a airtel tv person for the multiple tv connection. But till now i do not find any service person coming for installation.I do not know why those guys are giving false promise of within 2 days the installation will be done. I have already had escalated the issue to 4 people who belongs to the escalation team. The first supervisor girl whom i spoke with yesterday morning gave me a committment saying the installation will be done by today evening 6.00 pm. But to my total disappointment, the issue is not still resolved. when i called back again to the escalation team, a guy called vinod again promised me that the issue will be resolved within a hour. But again to my disappointment, the issue was still there when i called again to a guy called praveen who is again giving a promise that issue will be resolved by tomorrow afternoon. I know what they will say tomorrow-"Sir we give you a promise time of monday since we are not working o
the meaning of PROMISE has lost its sense . Also i dont know why those guys are having escalation team who does nothing but to give false promises.When i called for making a payment, the next day i had a person visiting my home. but for doing the installation, not even a single guy had visited till now.
A word of mouth can make a lot of customers. But that is definitely not going to be good for those guys.
Truly Disappointed and Frustrated Customer.
Zaheer
Phone: 42337207, Mobile: [protected] Was this information helpful? | 
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