Airtel — phone lines not activated

hello

this is to inform you that... my wife mrs.jagriti goswami's mobile has

been disconnected without prior intimation... and on top of that

after making the payment... in koramanagala layout office to mr syed...

the same has not been updated and line has not got released... there

was a emergency in the family and as she was not able to contact... it has amounted to loss of 20458/-... which I am sure was not looked well and taken in the right spirit.

i called up the customer service and Mr.nagesh K.B who would not co-operate and kept on arguing that unless the payment is posted... the lines would not be released even after giving the mid and txn id...of the payment details...he has also refused to given any information regarding other contact nos... which as a customer it hampers my fundamental "right to know"(RIGH OF INFORMATION ACT)

he was reluctant to give the phone to his seniors who i think would be in a better position to help me...

mr.navarathna the floor manager wil call me up.. thats what mr nagesh k.b has told me.. but it seems bleak and an utter lie...

my complaint id is:18901596.

NOW MY QUESTION IS...
1WILL AIRTEL COMPENSATE MY LOSS? IF NOT THEN I HAVE TO TAKE IT LEGALLY..

2.WHY IS THE PAYMENT NOT POSTED?AND ME NOT INFORMED?

3) WHY WAS I NOT INFORMED AND DOES AIRTEL EXPECT IN TODAYS WORLD... A PERSON WITHOUT A CELL FOR 48 HRS?

I think i am pretty clear on this issue and if not proper redressal is given... then i have to escalate it to the higher ups and consumer redressal forum...


Expecting prompt response from team AIRTEL...