I purchased the Airtel USB modem from Roshan Telecom, Kodambakkam, Chennai on 05.06.08.
Since then I am facing problem with the product.
When it was purchased, I was told the speed will be upto 120 kbps.
I have used the product in the following places in and arround Chennai also in outside Chennai.
Even when the Signal level shows full bar. I never seen a speed beyond 10kbps. On an average, I use to see only 1 kpbs. Most of the time, I use to see between 0.00 to 1 kbps.
Now the situation has become still worse, it is often giving an error saying " error in connection"
Pl. see the below messages, Airtel has recorded 'N' no. of complaints and gave a standard messages saying, my problem will be attended in 24, 48, or 72 hours. Latest complaint no. has asked for 168 hours.(1 week).
Latest nos. Booked on Problem solving time before (committed by Airtel)
[protected].10.08 09.10.08
[protected].10.08 / 1110 hrs 15.10.08 / 1500 hrs
18862649, 18.10.08 / 0927 hrs 21.10.08 / 1700 hrs
[protected].10.08 / 1730 hrs 28.10.08 / 1000 hrs
[protected].10.08 / 0944 hrs 28.10.08 / 1000 hrs. (On 22nd I never called at the said time I never called)
On 18th as recommended by Airtel, I called the Airtel's authorised service centre's personnel (micromac - the manufacturer of the product) to my place at East Tambaram. At that time coincidently, the signal was very week. So Airtel and the service engineer blamed each other and the day went with an entertainment.
Prior to this I took to the place where I purchased, they said the instrument is alright, connection settings at Airtel need to be corrected.
On 22nd a female call centre executive called me at 11.34 AM and asked about the reason for disconnection. I told her I really do not wanted to disconnect. As the connection in all the area is poor, and as the Airtel is repeatedly failing to solve the problem. I wanted to disconnect provided, I should get the full refund for my USB modem for which I have paid Rs. 3000/-. She said she will arrange some one to collect it and get the refund. If it is getting disconnected.
Since yesterday 22nd late evening it got disconnected. Yesterday night I contacted the call centre, an executive told me that someone is working on my complaint, next day morning it will get rectified.
This morning when I contacted, I was told that it got temporarily disconnected. When I asked for the procedure for surrendering the modem. Now they say that it is not refundable.
As you know I am a Management and Technical Consultant, meeting CEOs and MDs of various corporate giants and their executives, On seeing this product my clients are asking about the performance. I am not in a position to recommend this product. This product cannot be recommended to anyone. Because they say the product is not refundable.
You are also in the same business of meeting IT sector people in particular. Just like you recommended this product to me, kindly do not recommend this to anyone.
As I have very good raport with you, I do not mistake you. By recommending this product to more people, you may have face some uncomfort.
If you know someone in Airtel, Kindly help me out for getting rid out of this problem.
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