Airtel — Callousness and cheating

Address:

Bangalore, Karnataka

I had applied for a broadband connection through Airtel's website in Bangalore. The company knows how to attract new customers. No sooner you put in a request an agent is sent to your place who is there at your convenience.
you fill up a form and the agent promises to get back to you the next day with the connection. He takes the deposit and the customer is very eagerly waiting for him to get back to you.

The Agent is absconding. He has your number saved so obviously he will not pick up your calls. So i call him up from another number. Still no response. However the agent now calls on your new number from another number.
you ask him the issue and he promises to get back within 5 minutes after confirming with the (so called) Technical team.
you wait for an hour but no call. You call him again, but he doesnt pick.

Its been 2 weeks but the customer is still waiting for the call. The agent from Airtel is absconding with your money and he doesnt even bother to inform the status. This is not my only story but a similar thing has happened with another individual in the same Apartment building.

The only solution is to approach TRAI and file a complaint against the looting Company who not only rob you but also harass you.


the customer complaint desk doesn't help and the call up and say we cannot give you a new connection.
I want to know that with what logic did they take the deposit if they cannot give me a new connection.

And the amount of trauma that i had to face becoz there was no response from them.

ANd the manager doesn not connect either.
even the complaint agent is not picking up the call

Agent: Shivraj
Contact details of the agent +91-[protected]

reference numberAEX0108
Form No. TBLR627034
Manager Mr. Vijay Kumar