[Resolved]  Airtel — false commitment

this is regarding my airtel prepaid number [protected]. without letting me know the reason airtel has discontinued my services. later i was informed that it was because of some missing documents at the time of submission of my documents for the conversion of my number from postpaid to prepaid on 7th jan, 2010.
i have submitted all my documents again and still no one had given me any date as to when my phone will get started again. if no action is taken against them, i will be forced to go to the media to highlight the companies carelessness and its false commitments.
since 5 days my number is off and i dont know till when this will continue.

this is regarding my airtel prepaid number [protected]. without letting me know airtel often charges me for a service called "Portfolio Manager" which once they have activated without my consent. Each time they impose a charge I called them back and they apologizes for it and reverse the balance. Same time they confirm that its a mistake from their side and now they are discontinuing the service.
But the story does not end here and its goes on same as usual. Now I got fade up by calling them each and every time and keeping track of every penny.
If anyone kindly help me on this, I will be greatly obliged.

Hi,

I am an Ex-Airtel employee and using Airtel postpaid mobile connection and DTH service.

Working with Airtel I know that Airtel have a good products, sales team and Customer service.

1st time I had experience a very bad experience with Airtel when I apply for Airtel Broadband. It is because of the sales team who have given false commitment to the customer. After I have submitted all docs and given money the sales executive told me that within two days got the connection. But after two days no response from their side I checked with the sales person he have given me another person number and then he gave me a very unnecessary reason that some technical problem is there in my area (which is not at all related to a new connection) and he gave me his area manager number - he gave me some other excuse and told to wait for 2 more days. Once after two days again call them they all giving me different - different reasons. So after continuous follow up they told me there is no port available in my area. So I asked for refund my money back.

My question is in Service Industry is it right to give false commitment to customer to meet their sales target ?

I haven't expect this kind of experience or service from Airtel.

The problem still persist, again this happened and this is the 3rd time.

Form No. - 257413

Below are my delails :
My mail ID- samudra.[protected]@gmail.com
Mob - [protected]
Address - #24, Rosa Mystica, 16th 'A' Main, N.S.Palya, BTM 2nd Stage, Bangalore - 560076

Sir I received a call from your call centre and the he told me that my data is exceed from my data plan so he suggested me to change my plan to 2gb and he changed my plan and told me that now there will be no extra charges for extra usage of my data and that will be included in this plan but in my bill I got extra Rs.540/- charge kindly tell me that what for your company has taken this extra charge and also im your 6 or 7 year old customer so tell me what should I do.
Thanking you
Sanjeev Bhasker
[protected]