[Resolved]  Airtel — Grievance in respect to Airtel broadband Connection

Address:

Chandigarh

Sir,

I have applied for the Airtel Broadband Services vide Form No. 610325 dated 26.05.2010 through Mr. Rohit Gupta, Sales Executive bearing CP number 39343 at my premises in Section 50-C in Chandigarh.I have clearly said to Mr. Rohit (Ph. No. [protected]) that as i am having a Laptop, so the setup of Wifi/Broadband connection has to be done on laptop and laptop is always with me and please make sure that it is done in the morning hours and urgently.
On 27.05.2010, wiring was done and the telephone set was kept at my premises. However, in respect to broadband connection it was said that the same will done in the evening and the number of some Mr. Mohit ([protected]) was given. On conversation with Mr. Mohit, he committed that he hasn't received the order and as soon as he gets that, he will rivert back.
However, subsequent to that no calls came from his side came and he even didn't pick my calls.
Subsequently, i called Mr. Rohit, many times on 28.05.2010 but with no response from his side.
On 29.05.2010 morning, i called Mr. Rohit to inquire about the status and he put the call on tele conferencing with Mr. Amandeep, Territory Sale Manager (Ph. No. [protected]), who said that the wifi modems were not available, so they could not put up the connection and the same will be done by same day evening. He also committed that prior intimation on my phone will be given before the executive comes. However, till 7.30 evening, nobody came.
Subsequently, i called Mr. Rohit at 7.30pm on 29.05.2010 and enquired about the status, to which he simply said that today it is not possible and the same will be done tommorrow i.e. 30.05.2010 and told me to give him a call at 8.00 am on 30.05.2010, so that he can arrange the executive in the morning hours.
On 30.05.2010, when i called him at 8.00 am, he simply said that that the things can be managed only by 9.00am and he will rivert back by that time. However, again i called him at 9.15am and he said that given him 10 minutes and he will rivert. However, no calls came and i again called at 10.15am and got the same old reply.
Finally, i gave a call to Mr. Anandeep, TSM ([protected]) at 10.30 am today to get the clear cut information as to when the broadband connection will be installed as even i had to leave for my office. The conversations were put on teleconferencing with Mr. Rohit and Mr. Naveen (Ph. No. [protected]) and they three finally committed that everything is ready and wifi modems are also available and the installation will be done within next one hour. Even Mr. Naveen again called in order to say that the landline dial tone will be made available in next few minutes and specifically told me to call him whenever the dial tone is there.
However, till 12.00pm nothing happened and neither Mr. Naveen picked any of my phone calls.
At 12.03 pm i even messaged Mr. naveen to atleast tell me by what time he will come, as even i have to leave as i also have my work to do. however, no reply to that was also made.
Subsequently, when i called Mr. Amandeep at 12.19pm, he simply said that the installation of Wifi systems are outsourced by them, so he can't do anything in respect to Mr. Naveen.

So, i simply ask one question, where is the feedback of airtel executives. They have completely harassed me for the past four days, saying this or that. Nobody takes the responsibility to manage the affairs and i have been made to sit and wait and loose my precious hours.

I hope somebody looks into the matters.

Regards,

CA. Amitoz Singh
Flat No. 2205, Sector 50-C,
PEPSU Society
Chadnigarh
Mobile No. [protected]