Airtel — Never Buy Airtel Broadband

Address:

Chandigarh, Chandigarh

Dear Mr Sunil Mittal / Mr Sanjay Kapoor,

This is to inform you that I started using your services trusting your brand's values however I never thought that I will have such a painful experience with your company. The way your team handles its customers is simply pathetic.

Let me brief you the entire story :

I purchased your Broadband connection a few month's ago. The number provided to was[protected]. It was installed after a big argument as the connection was installed crossing its SLA after a week. When I denied installing the connection then your engineer came & did the installation in just 2 hours.

Two months later I changed my address & requested for the House Change process. I again took 20 days for completion where the Request was made for the same city, same location; just a few houses away from the original address.

I did not like the service provided for the house move & denied continuing the service; however your collection team promised me that they will not charge me anything for the relocation & will waive off all the amount. I paid the rest of the amount which was told to me after the waived off amount.

The service continued for another month however the worst thing happened after one month, when I received my next bill. I observed that the promises made were all fake & your team in the call center said that you are not eligible for any such waiver.

The moment I heard this I disconnected your services & thrown out all the equipment provided to me. I never used your services after that. It was in the month of July or Aug 2010.

After that, some tragedy occurred in my family & I was not in state of enjoying any such services in my life. Since then you team is making call to me / my relatives that they will come & arrest me. Some calls were abusive too. Some one is saying that the amount is 4700, some is saying its 2200 some one is just making threatening calls without any reason.

I would like to tell you that I too work in the service sector & we have never made such abusive calls to our customers (This is simply not acceptable as per TRAI guidelines). I would also like to tell you that I had a number [protected] with your company & it was a post paid number. On this number your company has to return me some amount. If I wanted I too could make such abusive call to you however I never did. The amount is still pending with the company.

The day one of my relative got an abusive call from you side I logged a complaint in the consumer forum & also on web site http://www.complaints-india.com/7686/comment.html which is still not resolved. Your Customer Service Team Member Rakesh Ranga has assured me that the issue will be resolved. It means that its been pending from your side not from my side.

Without Resolving the matter I got a call from [protected] / [protected] these numbers yesterday & these people said that there is a non bailable warrant against me. They said that they were calling from 30 Hazari Court. This is the first time I have seen Airtel operating from 30 Hazari Court.

Today again I got a call from[protected]. The caller's name was Diya Sharma who sits on the 2nd floor, works in collection deptt. & reports to Ashwini Sharma. Again some one called me from same ofice & same number. I have already requested to your team that I do not want to use your services & disconnect me from your network.

By writing this mail to you I am again requesting you to kindly disconnect my connection. The way you have treated me from day one; do not deserve any kind of payments from my side. It actually requires you to pay me some amount for the harassment you have given to me & my relatives.

Kindly understand the level of pain your company has provided to me. Keep the pending amount of my phone number as a gift & give me piece of life as a return gift. I promise, I will never use any of your services in future & will never refer your services to any of my friends/ relatives etc.


Regards,

Iqbal Singh
[protected]