[Resolved]  Airtel — Change call rate in Govt. CUG

Address:Gandhinagar, Gujarat

I have using Airtel Mobile service as Govt. CUG plan Relationship number- [protected], Mobile No-[protected]

As per original Govt. CUG plan the rate of calls per minuts is Rs. 00.23/- Now company chaige the call rate Rs.00.60 without any prior information. Kindly do need full.
Thanking you

Yours faithfuly

N.P.Kanjaria
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Complaint marked as Resolved 
Mar 22, 2014
jaypal e's response
as per govt cug rate plans a2a20np a2mobile 30np in ap,,,,,,,,,,,,,,,,,,,,,,,,,,jaypal
Complaint comments 

Comments

AirTel — About changing Rates

iam a regular customer of this company.past 4 years manage this mob no.They change thier rate without any informations. ie now i use 97 ratecutter card with the scheme of SMS 5 paisa local call 50 paisa aitel call 15 paisa. but some times before they charge SMS 5 paisa local call 49 paisa aitel call 10 paisa. but now they charge SMS 50 paisa local call 50 paisa aitel call 20 paisa. they make as a fool.
Namaste Mr. Kanjaria,

This is to inform you that your concern listed on 13 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Kanjaria,

Further to our discussion dated 13 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Kanjaria,

We would like to inform you that your concern listed 13 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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