Airtel — unsatisfactory performance & deficiency in service

Airtel DTH — Deficiency of service

Dear Sir/Madam,

This is to inform that my self Amit Kapoor, r/o H.NO.3025/2, 1ST Floor, Chuna Mandi, Paharganj, New Delhi-110055 had applied for DTH connection on 5-Sep-10 and also paid Rs.999/- thru credit card and the same was debited into my credit card A/C that day itself.

As I did not want to avail this service (DTH-Airtel), the very next day i.e. on 6.9.2010, I personally informed Airtel-DTH Customer Service Centre for cancelling my request for DTH connection and also asked them to refund the money I had paid. I was assured by Airtel-DTH customer care executive that my request will be taken care of and my money will be refunded within next three days from 6/09/2010.But I neither got the refund nor anybody from Airtle-DTH customer service has showed up.

On 9-Sep-2010, I again sent a reminder to the Airtel - DTH requesting for the refund but till date i did not get any response from Airtel - DTH.

As this is matter of deficiency of Services which is causing me both mental harassment as well as taking up both time and money. So I am lodging this complaint and requesting you to kindly look into the matter and do the needful so that i can have my money back at the earliest and save from the harrasment .

My transaction ID is 10639250
ID No. – [protected]
Cancelled request No.-3809574

i am not satisfied with service, my customer id is [protected]. since 3 month i complaint when i reset my password, my reset password not received in mail id. company not able to short out this matter. also nodal office dept. not able to short out this matter. all exciutive not allow to talk with nodal officer mr. k. rao of maharashtra. m not happy with service. noe i have no alternative to throw the system if matter is not short out with in 2 or 3 days


naveen jindal