[Resolved]  Airtel — complaint on bad response

This complaint is being registered after nearly a month:
The "tamil news pack" was activated automatically when i was searching in google on 25th dec2012 morning and i lost Rs.30 from my main balance; At that time i was in roaming. Also,i couldn't call 198 (customer care no.). Then i called chennai customer care no([protected]) from another mobile no([protected]) the next day. They told me that the news pack will be deactivated and the money will be refunded. But i didn't get the money back. So i called 198 on 31st dec 2012 and told the entire story to them; they also promised me to refund the money back; i trusted them and i left this issue and i tried to change from airtel to other network and sent 'portal message' to 1900; they called me and convinced me that they will definitely refund the money within 3 to 4 days; but they didn't;Then i called them again from another mobile no.([protected]) and told the tale again; they gave me their higher official number([protected]) but i couldn't get them on line; Again i called them on 11th jan 2013 and i got the same higher official number and i didn't reply them due to language problem; Then i called 198 'AGAIN' on 18th jan 2013; This time my call was diverted to their manager; Again i told him the entire story and he promised me as usual to refund it within 4 hours; but i didn't get the refund; I called '198' the very next day ;they told me a new story that they refunded my money and process got failed;then i asked them to link me to that manager;they asked me to wait for some moment and immediately ended the call;Within few seconds i called them and scold them with angry after telling the story again;
So it is clear that they are making unwanted delay instead of satisfying the customer; i request (on behalf of many victims of issues like this) you to take necessary action