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Airtel / Corporate Connection - Denial of Right to Information

 
22 Reviews
User
  sohagsarkar
This is the final email I wrote to Airtel, please read on.......:

Dear Airtel,

This is with extreme dissatisfaction that I write to you. Last 2 weeks has been more than a nightmare for an Airtel loyal customer (having a Corporate Connection for the last 2 years).

Here is my case:
1. Took Airtel Corporate (IBM CUG Plan) connection in Pune (Number: 9860408878).
• Charged Rs.250 upfront as connection charge (without providing any service); unlike my previous corporate connection ISD not pre-activated; further to add to the woes: activation not allowed if the connection is not 3 moths old. Alternative: Pay Rs 1500 in the local ARC to activate ISD.
• Different Circles Different Customer Experiences.
2. Soon OG was barred due to AV failure.
• Reason as per my Interaction History: “Spoken to customer, said he is in Training, cannot meet.”
• Actual Reason: Nobody reached me to perform the AV. The alternate number given was also an existing Airtel Delhi number (Number: 9818058375). The aforementioned reason is a standard text (Cut-Copy-Paste); the same was quoted in the Interaction History of my colleagues’ mobile also (Number: 9860131602). Pretty sure if a report is generated; you might find more cases where similar reasons have been quoted.
• No SR could be raised against the AV agency, for the dubious act.
3. Called the Call Centre to request for another AV
• Outcome Promised: AV would be done and OG would be restored within a day.
• Actual Outcome: Connection disconnected, cannot even call the call centre (121). Had to repeatedly call with my alternate roaming Airtel connection; yet no action was performed. Emails sent to vcare@airtel.in & 121@airtel.com didn’t turn a leaf.
4. Called back the Call Centre to check the AV status:
• Agent confirms that the AV has been successfully done. And submits a request to activate my connection from the call centre with a TAT of 4 hours.
• Expected Outcome: Connection restored.
5. SMS about my number change to all my business and personal contacts.
6. Connection disconnected without any intimation; cannot even call the call centre (121). My business and personal contacts (who have already deleted my previous number) not able to reach my mobile number (Recorded message: Number does not exist).
7. Again called up the call centre, Agent says AV “successful” but “not confirmed” in the status (couldn’t make out a head or tail of that response). Agent says that the CV has been done; AV still pending. Tried mailing vcare@airtel.in & 121@airtel.com for affirmative action; but in vain.
• Action Requested: Both call centre and email agent respond back by advising me to go to the nearest ARC and submit the relevant documents.
• Actual Outcome: Took leave from office, took print out of address proof & HR Letter, located the nearest ARC (Deccan Chambers, CTS no.33/40, Erandawane, Opp. Garware College, Pune) and make a visit. ARC’s response: “We do not take any documents; can only raise another AV”. Therefore, I request them to again initiate an AV.
8. Finally, ask the Airtel Agent who sold the Airtel connection to help get the AV done. Finally, the AV is done and connection restored after 2 days.

After having thought of churning out of Airtel (me as well as my colleague) for hundred times in these few days, amid “Frustrating” sessions, still I stick with Airtel (brand loyalty?.....more to come).

Saturday 6th October 2007, I make a call to the call centre just to activate my Missed Call SMS Alert service. The call is answered by Mr. Sunny Kaul. Mr. Sunny doesn’t even try and listen to what I am asking and instead resort to recitation of the standard script in front of him. His communication is jerky and customer handling skills: a big zero.

Out of my love for Airtel, I think of providing a feedback to the L1 Manager. Therefore, I request Mr. Sunny to transfer the call. But, he wouldn’t transfer the call at any cost, and instead keep on repeating “I am providing you the answer to your query”. What started as a friendly gesture to give a customer service feedback; becomes an infuriating experience. After having spent 15-20 minutes trying to convince him either to transfer the line to the L1-Manager or note in my Interaction History that “The customer requested to speak to the L1 Manager and the same was not provided as that was not in my authority”, Mr. Sunny wouldn’t just give in. He wouldn’t capture anything that I requested him to do in the Interaction History. Valuable tips finally arrive to the wise Mr, Sunny from his friend/fellow agent, who whisper and ask to hang-up. And, on my assurance that I would not hang-up till I meet a solution; the wise Mr, Sunny puts me repeatedly on hold and finally speak: “Sir, I won’t be able to hold the call. Thank-you for calling Airtel”

Morale of the Story:
• “Right to Information” denied to the customer (that too “CORPORATE” customer; God save “RETAIL” customers)
• “Never trust what the Airtel Call Centre Agent says; or the TAT he commits”
• “Never send mobile change SMS to colleagues and friends; unless fully convinced that the new number belongs to you completely”.
• “No SR/compliant can be raised against the Airtel Call Centre Agent or AV agency; by calling 121”
• 15 minutes of agony call cost to Airtel: Rs. 300 @ Rs. 20 per minute (maybe 1 months’ ARPU)? Not really, here’s the opportunity cost:
o This story was reiterated to at least 10 people till now; who in turn would quote this experience to 10 more people when the topic of “Customer Service” pops-up in a casual discussion. (100 people would now be confused if they should go for Airtel?)
o Probably, after being a loyal customer for the past 2 years, I might not stop here (More the love; more the suffering). And go ahead and quote my experiences in few blogs (100s of people would read that and might be confused if they should go for Airtel?)

After mailing this response, I would receive a standard email template saying…..”We are a customer-centric organization…blah blah…”; while all I would be remembering is…. “Sir, I won’t be able to hold the call. Thank-you for calling Airtel”
Complaint comments 21 Comments     Updated:
Resolve this Complaint  

Comments

 
please sent my bill detail for the month of september
 
dear sir,
my airtel mobile no.is 09818413955 this no is postpaid before four month but in the month of june iam convert my no in prepaid but iam excess paid you rs.1644/-by my credit card iam many times discuss your customer care & corporate office delhi but no refund my amout pls tell me why your company refund my amount.

regards
arvind sharma
 
Dear Airtel,

Took aritel connection (249 delight plan) connection in hyderabad, i am pavan kumar and my airtel no.9949912311.I want to change my plan into AES 249 plan and one of ur executive came to my office and said ur company is in that plan,his name is srikanth(9849912174) and so i want to change in to this plan,so plz arrange necessary feed back and make eassy for me.
If there is any possible plz make it online.

thanking you,
regards,
pawan
A
User
inayat  
 
I want connection for airtel postpaid. I want convert my airtel prepaid to postpaid with same number. In bangalore whom i have contact regarding this one. I am the employee of IBM Itpl branch whitefield, bangalore. My contact number 9845844747.
N
User
Rajiv  
 
Airtel is pathetic. I sent an SMS to cancel my mobile office subscription and got a confirmation back saying it would be cancelled over the next 24 hrs. It never did. They kept on billing me. It's been 2 months since I first asked for a refund. I have been through hell. To hell with the refund.
 
I am dissatisfied with airtel In a way that they offered me a nice tariff plan. But after me paying initial advance rental they changed it. My mob no is 9971876611.I loged several complaints, sent many faxes, spoke to nodal officers and applette authority..but they they they did what they had to do. they did not agreed to my complaint... Now my next step is to write to TRAI...lets see what happens!!!
 
Dear Team
My Mob no. 9810411953 is not working since morning. And its status is showing SIM REGISTRATION FAILED on customer care.
Kindly find the solution and activate my no. as soon as possible.

Thanks &Regards

Vision International
9910382170
(Vijay Dubey)
Authorised Signatory
 

about the ext loalty discount - Airtel Postpaid

sir i have jk-140 superbenefical plan & bearing mobile no 9906688405 and i am using this sim from two years and i didn.t get my proper ext lolaity discount which is 100 local sms and 150 rs airtime pleas reply
 
Dear Airtel
I have following Airtel no.
09960532233
09766782233
09766586386
09766586387
09766586388
09766586389
09890003304
in all seven the Combat 2 plan is activated & i want change it into Corporate plan.
09960522233 I want to change it also into Corporate plan.
so, please try to solve my problem.




thamking you.

CA. Ejaz Akhter
 
jhf ihejwejdnfkdf;lkljfihkjjdjhjh
 
Dear Team,


I have recive on connection through Fullerton india credit company ltd corporate after using one year this connection my STD calls should be barred when i confirm my HR she says she dont do this.
after this i confirm my cordinator he also says i dont aware about this.so please do the needful as soon as possible.



Regards
Abis
09760095664
D
User
Nazneen  
 
Dear Sir/Mam,

Our telephone numbers are given below:

01146520170
01146520171
01146520172
01146520173
01146520174
01146520175
01146520176
01146520177

Please activate voice service to all given number. Do the needful as soon as possible.
 
plz u give me a best new plan and cange my presant plan my presant no is 9958050210
 
A/c No. 112-100671936

Dear Sir / Madam,

Recently we have added 5 new cards in our account thru Padma (Mob. No. 9665052033).
She committed me revise my exiting plan with effecting 30 paisa for calling other than group & 200 minutes free for the same.

Kindly confirm me whether my plan has revised? & if not let us know reasons ? when should it activate?

New added numbers are as follows:
9561081736
9561081737
9561081738
9561081739
9561081740


Thanks & best regards.



Vishal Bartakke

UL Electrodevices Pvt Ltd.

Nirman Classic, Katraj-Kondhwa Road,

Katraj, Pune – 411046. INDIA.

Ph: +91 20 26960040/50/60

Mobile: +91 9890600141

Fax: +91 20 26962079

Web: www.ulepl.com
 
Please provide me the corporate plans
 
Hi,

I can not activate Blackberry Services on my Blackberry Storm.
I sent the AIRTELBB sms to 121, but of no use.

My Airtel Prepaid No. is +91-9632697028 (Bangalore)

Please help!
 
sir i am the old customer of airtel prepaid service.I have a complain on depositing documents.when we r taking cinnection why u r not taking sucfficient documents for ur administrative purpose.I am denaying to give details as a good citizen of india it is sole duty to give all my details to government or to u.but we r staying in such a remoer place in kutch district that we have no such type of facility to deposit the documents in proper place.when we r going to deposite documents in nearest shop where i am taking airtel sim, but that fellow denay and tell that u deposit this document to a airtel delear, but as we r the outsite gujarat people we r not gerring the proper person to deposite the documents.ur network service is the best service but ur customer care services is the worst services i ever seen.


Biplab kumar sahoo.
 
Isend request to discontinue the GPRS service from my mobile 9876345625 on 2/11/2010 but till today GPRS is still on line Airtel is not ready to deacctivate the service ?
N Dec 1, 2011 by
User
jayanti dhuri  
 
9004444679
9004444680
9004444681
9004444682
9004444683
9004444684
9004444685
9004444686
9004444687
9004444689
to
kadarika Interiors
Madam plz cheq this no.there was no company no but u added bill amount this no our company package bill. our company relationship number are 1022293104 & bill number are 615494088. plz minus amount this bill & fresh bill send to Ofice.
thanking you
N Sep 11, 2012 by
User
deepak r parmar  
 
dear sir/madam

this is to inform you that i am having corporate account with you and my persnol mbl no:9987523323 is not working from last Sunday (09/09/2012) . there is problem in my micro sim.so i request you to send new micro chip asap.

your urgent action will be appreciated

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    Airtel / Corporate Connection - Denial of Right to Information