[Resolved] Airtel Customer Care — HELLO TUNE ISSUE | |
TO THE CONCERN PERSON THIS SIDE PALAK MALHOTRA MY MOBILE NO . IS [protected] IT'S ON NAME OF MR ANOOP MALHOTRA. AWESOME SERVICE BY AIRTEL MY HELLO TUNE AUTOMATICALLY CHANGED BY YOUR SIDE & AMOUNT USE TO DEBITED FROM MY ACCOUNT & WHENEVER I USED TO CALL TO C. CARE PEOPEL THE IVR SAY "PLZ SMS AIRTEL TO 123". THEN I USED TO CALL FROM MY PAID NO. THIS I THE 3RD TIME WHEN MY CALLE TUNE CHANGED BY UR HAND. I HAVE WORD'S WITH MANY O[censored]R EXECUTIVE BUT MANY OF THEM ARE VERY RUDE TO ME. ON 18-JAN O9 BY EVENING 6-PM MY HELLO TUNE CHANGED AUTOMATICALLY THEN I HAVE WORD WITH MS NERU( FLOOR SUPERVISOR) SHE SOLVED MY QUERY ND GET ME REFUND OF MY AMOUNT AND SHE GIVE ME THE ASSURANCE THAT THIS THING WILL NOT BE REPEATED IN FUTURE BUT AFTER COUPEL OF HOUR THIS THNG AGAIN HAPPEN BY 11PM THEN I HAVE WORD WITH MR RAVI HE SAID DUE TO TECHNICAL FAULT UR HELLO TUNE HAS BEEN CHANGED. BUT WITH IN COUPEL OF MINUTE HE SAID UR HELLO TUNE WILL CHANGE & THE AMOUNT WILL CR TO MY ACCOUNT BUT NOTHING HAPPEN. THEN MORNING 9 I CALLED AGAING TO U PEOPEL THEN A GIRL TOOK UP THE PHONE ASK ME TO CALL AFETR 2 HOUR. SHE TOLD ME THAT OUR SYSTEM IS ON UPDATION. BY 1 PM I HAVE WORD WITH MR AJAY VERMA ( FLOOR MANAGER) HE IS VERY RUDE TO ME, HE TOLD ME THAT U MIGHT RUDE TO OUR EXECUTIVE THAT WHY UR ARE FACING THIS PROBLEM. TILL YET MY PROB IS NOT SLOVED. I DID A MISTAKE THAT I HAVE PURCHASE A CONNECTION OF AIRTEL .JST BCOZ OF THE SERVICE BUT THE SERVICE PROVIDED BY CALL CENTER PEOPEL IS GOOD FOR NOTHING THEY ASK 30 SEC TIME FOR TRANSFERING THE LINE BUT ACTULA TIME CUM TO ORE THAT 2-3 MIN ACC TO ME ASHISH THAKUR(CSR) IS DOING THIS THNG KINDLY SOLVE MY PROBLEM ASAP... REGARDS PALAK MALHOTRA [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Customer Care Executive
sub . HELLO TUNE ISSUE
i am ashwani kumar ITS MY CELL NO.[protected]
sir
sir AWESOME SERVICE BY AIRTEL MY HELLO TUNE AUTOMATICALLY CUT BY YOUR SIDE
mein customer care pr call rate km ki jaankari le rha tha aap k Executive n hello tune ki jaankari k bare mein bola or hold krwa kr lkin us person s baat nhi hui or call cut gi tbi sms aha ki aap ki hello tune cut gi hi mein dubra call ki jain s bat ki tb usne hello tune dobra lega di lkin 1st caller tune nhi koi or phir mein call ki koi jawab nhi phir call ki tb us Executive n cmplnt no diya vinod s bat hui cmplnt no hi364605 time 7.53 pr baat hui aap reqest hi ki aap mere cell pr 1st call tune dubra lagii jay or mere ko bina jaankari diye call tune kaise cut mein y jaana chhta hu jb ki mere s pasie cut chuk hi CALLER TUNE NAME CHARKHA PURAN CHAND AND LAKHWINDER WADALI SONG
KINDLY SOLVE MY PROBLEM
ASHWANI KUMAR
[protected]
sub . HELLO TUNE ISSUE
i am ashwani kumar ITS MY CELL NO.[protected]
sir
sir AWESOME SERVICE BY AIRTEL MY HELLO TUNE AUTOMATICALLY CUT BY YOUR SIDE
mein customer care pr call rate km ki jaankari le rha tha aap k Executive n hello tune ki jaankari k bare mein bola or hold krwa kr lkin us person s baat nhi hui or call cut gi tbi sms aha ki aap ki hello tune cut gi hi mein dubra call ki jain s bat ki tb usne hello tune dobra lega di lkin 1st caller tune nhi koi or phir mein call ki koi jawab nhi phir call ki tb us Executive n cmplnt no diya vinod s bat hui cmplnt no hi364605 time 7.53 pr baat hui aap reqest hi ki aap mere cell pr 1st call tune dubra lagii jay or mere ko bina jaankari diye call tune kaise cut mein y jaana chhta hu jb ki mere s pasie cut chuk hi CALLER TUNE NAME CHARKHA PURAN CHAND AND LAKHWINDER WADALI SONG
KINDLY SOLVE MY PROBLEM
ASHWANI KUMAR
[protected]
sub . HELLO TUNE ISSUE
i am ashwani kumar ITS MY CELL NO.[protected]
sir
sir AWESOME SERVICE BY AIRTEL MY HELLO TUNE AUTOMATICALLY CUT BY YOUR SIDE
mein customer care pr call rate km ki jaankari le rha tha aap k Executive n hello tune ki jaankari k bare mein bola or hold krwa kr lkin us person s baat nhi hui or call cut gi tbi sms aha ki aap ki hello tune cut gi hi mein dubra call ki jain s bat ki tb usne hello tune dobra lega di lkin 1st caller tune nhi koi or phir mein call ki koi jawab nhi phir call ki tb us Executive n cmplnt no diya vinod s bat hui cmplnt no hi364605 time 7.53 pr baat hui aap reqest hi ki aap mere cell pr 1st call tune dubra lagii jay or mere ko bina jaankari diye call tune kaise cut mein y jaana chhta hu jb ki mere s pasie cut chuk hi CALLER TUNE NAME CHARKHA PURAN CHAND AND LAKHWINDER WADALI SONG
KINDLY SOLVE MY PROBLEM
ASHWANI KUMAR
[protected]
i am ashwani kumar ITS MY CELL NO.[protected]
sir
sir AWESOME SERVICE BY AIRTEL MY HELLO TUNE AUTOMATICALLY CUT BY YOUR SIDE
mein customer care pr call rate km ki jaankari le rha tha aap k Executive n hello tune ki jaankari k bare mein bola or hold krwa kr lkin us person s baat nhi hui or call cut gi tbi sms aha ki aap ki hello tune cut gi hi mein dubra call ki jain s bat ki tb usne hello tune dobra lega di lkin 1st caller tune nhi koi or phir mein call ki koi jawab nhi phir call ki tb us Executive n cmplnt no diya vinod s bat hui cmplnt no hi364605 time 7.53 pr baat hui aap reqest hi ki aap mere cell pr 1st call tune dubra lagii jay or mere ko bina jaankari diye call tune kaise cut mein y jaana chhta hu jb ki mere s pasie cut chuk hi CALLER TUNE NAME CHARKHA PURAN CHAND AND LAKHWINDER WADALI SONG
KINDLY SOLVE MY PROBLEM
ASHWANI KUMAR
[protected]
Dear Sir,
I am really unhappy with airtel sercive provide to us they simply say that we are telling them to activate the service with out our permission and the charged for that simply my no is [protected]. if this things are not going to stop at once then i will have to lodge a compliant in consumer court for this things
your excecutives are not at all good in conversation and the also don't provide the proper service if this is not going to stop then i will definately lodge the complaint to consumer court.
kindly pay attenstion to this problem as soon as possible.
I am really unhappy with airtel sercive provide to us they simply say that we are telling them to activate the service with out our permission and the charged for that simply my no is [protected]. if this things are not going to stop at once then i will have to lodge a compliant in consumer court for this things
your excecutives are not at all good in conversation and the also don't provide the proper service if this is not going to stop then i will definately lodge the complaint to consumer court.
kindly pay attenstion to this problem as soon as possible.
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