It is disheartening to see one of the biggest telecommunication company in India, after spending crores on marketing campaigns, saying that customers are the first and foremost important people for the company, cannot, solve simple issues and have hired useless employee, who don’t know how to talk to customers.
After using airtel number, for all my life, and believing in the company for having superior service, I am let down. First I got a problem with the wireless phone sold by airtel along with a number ([protected]), and my mother has been using the number for 5 years or more. Now after 5 years the wireless device is not functioning properly, which is fine, because nobody can expect machines to work all the time. But to rectify the problem, I had to go to 3 different airtel stores, starting from Nehru Place, to okhla then at last to Kailash Colony, where I was told that nothing could be done. After this I spoke to 3 different customer care executive( Nidhi, Nitin and Raksha), every one of whom after listening to me for more than 20 min, said a senior, would call and tell me the solution. But no such call came. I was also given a useless reference number[protected]. I did not deter and still believing something can be done by airtel I wrote a mail to relationship manager, as advised by one of the executive, on 13 september, to which I got a computer generated acknowledgement mail. My mother also took the initiative to call airtel but the same, old, answers we got that “we will come back to you as soon as possible” or “something is being worked out and we will get back to you”. I even suggested to one of the customer care excutive that, if it is not possible to change the wireless set then just provide me the sim with the same number.
Today is 28th September and still nothing had been done. The least I expect that Airtel tells me straight forward that nothing can be done, and I would have to give away the number after using it for 5 years.
Along with the above problem, today I get a call on my personal number [protected] from 47310700 from a person naming Amit from Airtel, saying that I would have to resend all the document again for verification to your outlet. I believe by law Airtel is supposed to keep all my documents, which I provided while taking the number, SAFE. If it is not with airtel then, this matter is serious and I am in no mood to give my personal information again, just to be stolen.
When I asked the person on the line to send me a mail regarding this he responded saying “mail female, hum nahn kkarte hain”. It is clear that an illiterate had called me from airtel which I seriously don’t expect.
My Suggestion to Airtel is stop spending the bucks on marketing gimmicks and actually do something about the bad customer service. Because being a literate man, I can read what others are saying about airtel’s service.
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