[Resolved]  Airtel Customer Care Service — Neglect to Resolve the Issue

Address:

Delhi

Sir/Madam
My Airtel Complaint Refrence No. is PR[protected] and this complaint was made on 22nd November 2012.
My number is [protected].I have been calling customer care from last three days in order to get info about my usage. I got a recharge done for 300 on 16th November 12 and the next day there was just 5 Rs left in my account.
I have got just two services enabled on my number for auto renewal i.e.
1. A GPRS pack of 98
2. A SMS pack

Rs.98 had been deducted for the gprs pack which got activated and my sms pack was not renewed and for the rest of the balance even your customer care representative also didn't had any idea.
When i called your customer service representative they told me that i had to restart my phone for the auto renewal of GPRS pack could take place. I had been using airtel and its value added services from past four years n used every kind of handset and never done this and everything worked perfectly.
Then i told the customer care representative to forward the call to the supervisor and they say the person is busy,what kind of customer service is this?
The next day i called about 10 times sometimes customer care didnt answer my call and when they answered my call then they said that the problem will be resolved within 24 hrs and now its being more than 2 days.
Then i called again and again and the customer care representative said they will call me and clear the issue within 2 hours and one more day passed.
What the HELL IS GOING ON.
I am going to file a CONSUMER FORUM COMPLAINT against airtel customer care for neglecting my problem and wasting my time and doing noting and just giving lame excuses beacuse of their own mistake.
If the issue isn't being resolved with next 24 hours u will face the consequences.
Airtel doesn't deserve to be in group of Top 5 telecom companies in the world if this is the standard of your customer care service.