Airtel Data Card — airtel bill & service

AirTel — na

No settings sent to me for airtel live and the customer care executives do not know how to behave with the customer.

Airtel — Billing & Service related

I have a airtel connection with number [protected] since 2006 & have always made the payments promtly & never exceeded bill amount of 500 rs in 5 years but all of a sudden I received a bill of rs. 2617 which is way beyond my normal usgae limit & Airtel claims it's GPRS Data usage. I had activated 3G services for using internet on phone & made some usage but not so much that Airtel claims. It was 100rs for 100 MB package I had activated & they said I would get a notification/alert on usage of 80% but I never received any alert. Hence I was under a impression that I am within the 80% limit but when I received the bill it said I have crossed usage limit & the bill was excess. Now they are not only denying to provide waiver but also cancelled my number without any notification. This is impacting my business too. I need a stringent action to be taken against airtel for inconveniences caused to me.

airtel data card — Loss of balance

Respected sir,

As I have purchased Aitel Data Card for internet service past one month ago.I have recharged for Rs.751.00 3 G plan in T.nagar shop Chennai i received message in my in box that plan was activated with transaction I.DName:
Number: ERecharge
Content:
Recharge Successful on[protected] at 02:41PM, MRP: Rs751.00,S. Tax: Rs82.61, TransID: [protected], Benefit: 4GB of 3G data, Validity: 30 days
Time: 6/13/2012 2:41:24 PM.
I checked my balance on[protected] it showed me 3700 G.B is balance, But on[protected] morning it showed me 00.00 Balance After a great shock I tried to contact customer care after a long struggle I contacted Mr.krishnamurthy Divisional Manager cell no.[protected] he promised me that he will fix the problem within 24 hours and he also gave me complaint No.[protected] and he told me that 3G plan Rs. 751 was stopped I asked about my balance or my history details he promised to help me. After two days I tried to contact him but he is not available some one spoked and again promised me to retain my balance,but nothing was happened then again I contacted customer care and I spoke to Mr.Srinivasan Supervisor told me he will contact within four hours. He contacted me yesterday night in mobile No. [protected] at 11.08 P.m. stating that my account has been reactivated so my balance was gone and in future i have to make recharge to get new balance but I was totally confused with is reply. one person telling that plan was withdrawn and another person telling that my account was reactivated but no one answered me about my balance 3700M.B. i have paid Rs.751.00. Sir please consider my struggle with Airtel and please take action regarding above issue and oblige.

Tanking You,
S.TAMILSELVAM
[protected]

No.B/2035,
Tamil Nadu Housing Board
Avadi
Chennai-600 054.

Namaste Mr. Gupta,

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 02 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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