Corrupted data card sold
Date: Aug, 2009
Sir,
I wanted to purchase Airtel Datacard and for the same I contacted airtel customer care. Later I was contacted by one of their rep. Named Mahak telling me that she was working with airtel Okhal office . She got my enquiry an on Data card and thus she would like to sell me the datacard. She tried hard to sell me Beetel data card at the discounted rate of 2800. She insited on having a cash payment so that it can be delivered fast. As I was using airtel connection from the last 8 years i trusted her and bought the same. It was delivered to me on19/06/09 against the payment of Rs.2800. I was also contacted by airtel to buy sim card for the same purpose. I bought that too..After 3-4 days data card stopped working. I started calling up customer care. However, to my shock i got to know that the data card which i have with me is corrupted and airtel no more supports it. When i asked them to replace it they said that they will do the same in a week’s time.I kept on calling them, everytime i got the same reply, no action was taken until one day i discovered a known person working with airtel office. I finally explained to him the problem on 18 th of august, . He than found out that the data card was sold to me by one of their agents by the name of karshni Solutions, having their office in gaziabad. Mehak used to work there. He than arranged to have the data card replaced . They asked me to pay them a higher amount as the prices were escalated.
In the mean time i kept on getting bills for the sim card. I told them several times that i never used it and so they should block it. However, they refused to take any responsibility and said that they have nothing to do with the data card division.
I really want legal action against them for selling me the corrupted datacard and later denying to take any responsibility.This was harassing for me.
Thanking you
Sheilza bhatia
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airtel data card — Harassment
Daer AllI had a Data Card from Airtel and presently disconnected. When I applied for this card, I was asked to submit one month advance rental of Rs. 999.00. The same was given to their authorised outlet.
The cheque was cleared by my bank and the fund was deducted for which i have a statement of Bank.
Every month then on the bill would reflect that Rs. 999.00 is pending and not paid.
After few months of regular visits to their outlet, I could not get the matter resolved. They used to regularly give me numbers.
I got fed up and requested for discontinuing the service which was done on17th June.
I had paid all balance amount on date as per Ms. Namrata of Neptune Infocomm { Airtel Outlet}. I was also told that no outstanding to be paid.
Surprisingly on 08th October, I recieved a notice from an advocate at Pune that they would proceed legally if a balance amount of Rs. 1897.30 is not paid within 7 days.
Again I visited their outlet and spoke to Ms. Namrata on 10th October 2008. The advance cheque issue is yet to settle and additional bill has been made for the period afer discontinuation of service.
They have again given me request nos. saying that the matter will be taken care of and no payment is to be made by me.
I'm confused whether I should proceed legally for stopping this harrassment from Airtel.
Can any one suggest a better option.
I would request all other customers to be careful with Airtel.
Best Regards
Vinod Kumar G. Nair