[Resolved]  Airtel Data Card — legal notice sent inspite of repeated reminders of non compliance of services of Data Card No.[protected]

Address:

Delhi

Recieved a legal notice from Airtel for non payment of dues for usage of Datacard. As the mentioned company has not been able to provide the services which has been in my first mail to Airtel on 10th Feb.2010. and subsequently repeated in my correspondence to them . I have not been able to use the data card since Feb. 2010. The Company has expressed their network problem in all their mails. It is really shocking to recieve a legal notice from Airtel for not providing services which were supposed to be provided by them.The squence of correspondence is attached below :


From: RAMESH SADHOO
Sent: Wednesday, June 30, 2010 14:29
To: '[protected]@airtelindia.com'
Cc: '[protected]@airtel.in'
Subject: FW: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

In spite of the non usage of the services for the above data card due to reasons mentioned below, I am still receiving bills for inadequate services provided by airtel.
Thanks.

R Sadhoo.

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, April 30, 2010 21:42
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

Dear Ramesh Sadhoo:

According to your previous interaction, you have expressed concern regarding the network coverage for your Airtel Data card number [protected].

We regret for the delay in replying your mail and the inconvenience caused to you in this regard.

We had tried contacting you on phone to explain the details as per your concern, however were unable to touch base with you.

We would like to assure you that we at Airtel use stringent measurement and control applications to ensure that you receive error-free services. We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.

However, despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to improve immediately on the indoor coverage in your
area.

As per the Service Request number 30950107, we would like to inform you that our network team has been working on improving the services throughout the city.

The installation of such cell sites would help to improve the radio wave frequency for both indoor and outdoor coverage. The benefits of the same will be perceptible in approximately, 1 to 2 months. We request your co-operation
till such time.

Hence, we request you to clear your outstanding amount of Rs.1966.65/- before 13/05/2010 to enjoy uninterrupted services.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards

Sathish Gopalakrishnan
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent: 28/04/2010 16:26:16
Subject: FW: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

I would like to update you that the data card is still disconnecting after
every 3-4 minutes. I have stopped payment of the bills being received by me as
stated in my earlier mail.

Thanks.



R Sadhoo



From:[protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, March 10, 2010 17:02
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

According to your previous interaction dated 25/02/10, you have expressed
concern regarding the network coverage for your Airtel Data card number
[protected].

We understand your concern and will work towards resolving the same. We regret
the inconvenience caused to you in this regards.

We would like to assure you that we at Airtel use stringent measurement and
control applications to ensure that you receive error-free services. We are
continuously working towards upgrading our network to ensure that the coverage
is as extensive as possible.

However, despite our best efforts there are times when it becomes very
difficult to define the exact range of the coverage. We regret to inform you
that we would be unable to improve immediately on the indoor coverage in your
area.

As per the Service Request number 30950107, we would like to inform you that
our network team has been working on improving the services throughout the
city.

The installation of such cell sites would help to improve the radio wave
frequency for both indoor and outdoor coverage. The benefits of the same will
be perceptible in approximately, 1 to 2 months. We request your co-operation
till such time.

You may also view the status of your Service Request by dialing *121# (Toll
Free) and press the call button, details will immediately appear on the screen.

We required your kind co-operation in this regard.

For further assistance, mail us at [protected]@airtelindia.com.

We would be glad to have your feedback on our response. Please click on the
below link to provide your feedback.

We thank you and value your association with Airtel.

Warm Regards

Vivek Karuppasamy
Customer Care
Bharti Airtel Limited

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hyperlink
Click here to provide Feedback.

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C4C6CACF3A424C4DBEDC2063A2EC286AA2E52968AFED276990F413&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent: 10/03/2010 14:05:24
Subject: RE: DATACARD NO.[protected] [|BAL|[protected]|[protected]|]

Service Request number 30950107:





Surprised nobody once again has not bothered to contact me to correct the
mentioned issue. Moreover I have received a bill for Rs 660.70 for the previous
month. As mentioned in my previous mails I am not going to make payment against
your bill no.[protected] as I have not been able to use the continuous internet
services by the mentioned data card .

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Thursday February 25 2010 3:55 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]




Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern over network coverage for your Airtel mobile number
[protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that your concern has already been registered with
us through Service Request number 30950107 and we would revert to you on or
before 04 03 10. We request you to cooperate until such time.

Alternatively you can also know the status of the Service Request number by
dialing 121# (toll free).

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Dinesh Chandrasekar
Customer Care
Bharti Airtel Limited

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iVoiceFeedback Search EFViewerDE.aspx
info=C6C6C0C9%200469F25A42BB227A121B01646B1D03D5BA4EF107A9DE42761A3E22563A6E3256
6AB refno=[protected]%20

Or if you cannot click on the above link please copy the full URL from below
and paste the URL in your web browser.
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0469F25A42BB227A121B01646B1D03D5BA4EF107A9DE42761A3E22563A6E32566AB
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:03:40
Subject: RE: DATACARD NO.[protected] [ BAL [protected][protected] ]

Dear Mr. Rahul



Request number 30950107:



After waiting upto 25thFeb. it is very unfortunate that nobody has bothered to
rectify the problem of my Data Card. It is pity to state that a company like
Airtel is not able to address to my problem. As stated earlier as I am unable
to use my data card I will not be making payments for this month. Through this
mail I would like you to either rectify the problem or replace the Data Card by
this month end.

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday February 15 2010 4:18 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern regarding Data card connectivity for your Airtel
mobile number [protected].

We realize that this situation must have inconvenienced you. However we assure
you a prompt action to solve the concern. We regret for the delay in reply to
email.

We would like to inform you that your concern regarding Data card connectivity
has been forwarded to the concerned department with the Service Request number
30950107.

We would revert to you on or before 25 02 10. We request you to cooperate with
us till such time.

You may also know the status of the Service Request number by dialing 121#
(Toll free).

For further assistance mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards

Rahul Sethiya Mangilal Sethiya
Customer Care
Bharti Airtel Limited

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info=B6D6315EA7E82B6E92F01E62ACED1F7D8083828C8BF21B7D9EFF%207%205%205%20C%20C70
refno=[protected]%20

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info=B6D6315EA7E82B6E92F01E62ACED1F7D8083828C8BF21B7D9EFF 7 5 5 C C70
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:37:53
Subject: RE: DATACARD NO.[protected] [ BAL [protected][protected] ]

It is already 15th Feb. and nobody has reverted till date in spite of your
assurance that I will be contacted by 11th Feb. Through this mail I would like
to inform you that as I am not able to use the Data Card since 2nd Feb I will
not make payments for the non usage days.

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday February 10 2010 12:17 PM
To: RAMESH SADHOO
Subject: Re: DATACARD NO.[protected] [ BAL [protected][protected] ]



Dear Ramesh Sadhoo:

Thank you for contacting Airtel.

You have expressed concern over inability in accessing Data Card Service for
your Airtel Data Card number [protected].

We realize that this situation must have inconvenienced you. However we assure
you a prompt action to solve the concern.

We would like to inform you that your request has already been forwarded to the
concerned department with the Service Request number 30752851. We will revert
to you on or before 11 02 2010.

You may also know the status of the Service Request number by dialing 121#
(toll free).

For further assistance mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards


Prakash Shanmugam
Customer Care
Bharti Airtel Limited

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hyperlink Click here to provide Feedback. https: ispeed.airtel.in
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info=56B6D03E4748484DB7DD296995F4%206%204%207%20A%20B779EFC157798F91D7F8888888AF
6 refno=[protected]%20

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and paste the URL in your web browser.
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info=56B6D03E4748484DB7DD296995F4 6 4 7 A B779EFC157798F91D7F8888888AF6
refno=[protected]

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@modi.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:32:08
Subject: Datacard no.[protected]

The datacard number is very much mentioned in the subject area of my earlier
mail. However I would repeat the number of the data card as [protected].

Thanks.



Ramesh Sadhoo



From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Tuesday February 09 2010 5:51 PM
To: RAMESH SADHOO
Subject: Acknowledgement Mails.



Dear Customer

We are unable to process your request as:
1. Airtel mobile number is not mentioned in your email or 2. Airtel mobile
number is not mentioned in the correct format We request you to resend the mail
again with the Airtel Mobile Number mentioned in the Subject as per the
following format:
98XXXXXXXX or 99XXXXXXXX
Assuring you of our best services always.
Warm Regards
Airtel Customer Service

[protected]-Original Message[protected]------
Subject: Datacard no.[protected]
Date: 09-FEB-10
From: [protected]@modi.com
To: nodalofficer.[protected]@airtel.in
Message body:

Dear Sir



I have been using the above said data card for the last two years. I am facing
problem of logging off after every 3-4 minutes for the last two weeks. The
complaint of the same was logged vide complaint number 30753851 on 2nd Feb.-10.
Subsequently I was forwarded to your technical team and who in turn after
understanding the problem guided me to visit any of the Airtel showrooms to the
status of the datacard. Today I visited your Community Center New Friends
Colony showroom. I was surprised to learn that the employees in the showroom
expressed there inability to check the data card as they did not have any
system to check the same.

As I am a frequent traveler I have been handicapped for not able to access my
mails while on tour. Moreover why should I pay to Airtel for services for not
providing the agreed services. Please revert on the next course of action for
rectifying the problem at the earliest . Oterwise I will be forced to change my
service provider.



Thanks.







Ramesh Sadhoo

49 Community Center

New Friends Colony

New Delhi




Dear Customer, This is to inform that your Q/R/C has been parked and action will be taken shortly. Airtel Care