Airtel — data card not activating/poor customer care

Airtel 3G prepaid data card is not getting recharged. i used for one month and before the validity date if i try to recharge it is not getting recharged. offers are poor. customer care keeps diverting calls and asks us to call 198, 121 which do not respond or "do not exist".
Advice: kindly DONOT GET AIRTEL 3G DATA CARD for internet prposes. Airtel mobile service may be fine, but 3G service is not good
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Airtel Prepaid — customer care did not respond my call

there is a service activated on my phone. ph.no [protected].
they are reducting my bal. unnecessary and not responding my calls.

Airtel Prepaid Card — services & customer care did not respond

From
R.sathish kumar
mob nub:[protected]


To
airtel customercare prepaid manager,
airtel customercare chennai.

respected sir
As i m using past six year your network, i m not satisfied ur network because ur customercare service& even complaints care[198] was not good. whenever i called & aski some problem,they responded late,even i have to wait for atleast half a hour. so i like to change my network to vodafone. so on 28 feb 2011 i send portability for my network changing process, i got it port id numb but i never got approved form ur's .after two i got call for ur airtel prepaid care they ask that why u can change our network, what the problem. i said all that service problem & voda service was good & they givi offer like net, callertune offer, then v to v 10 p &30p for other network for six months so i like to change.. they asked now ur call charges how much i said that a to a 30p & other network 40p suddently told that i give u offer to u that a to a 10p & other net 30p ,it will be activate within 24 hours & in future no problem with service & all. i said that ok i cannt change it & they give sms format to cancel port. i send mess & i got port cancellation mess on 2.3.11 time [11.08.11] from 202 after 24 hours i didnt got that offer so i call to 198 on 3rd march they answer my call &register my compaint[CMPRO[protected]] & the problem will be solve within 48 hours. still now not solve i call today at time between 10 to 11 they didnt pickup my call they sendi mess like*121# for knowi accout balance validity & offer & all i dont know that the hell they doing i m not regard for that service i call 10 to 20 times for my problem, they responded with recorded voice only, not pick up my call for one hour . u suggest me what to do............plz..

Airtel Prepaid — customer care responding my call

firstly they have deducted 25 rupees from my mobile then when i try call coustomer care they don't lodge my complan and they disconected my call after that what they have done i don't know, i am not able to connect coustomer care

Airtel — not good customer care

Sir I am rajanikanta parida my Mobile No [protected] ,sir iam call received 3.04 to 4.59 this is No [protected] the duration of call

plz call leasing your customer care asking about me, i am tell me now your Name but no Answar
Sir i am uses langese but i am educate
Namaste (jonathanarnold79),

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (jonathanarnold79),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54512
    Pending
    0
    Resolved
    21960
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information