[Resolved]  Airtel — Deduction of balance - Non lodgement of complaint

Airtel Prepaid — Deduction of prepaid balance of approx. Rs. 400

Following a promotional SMS sent to my prepaid mobile phone by Airtel, I recharged on 23-June-2010, through a local grocery store, an amount of Rs. 500 on which I were to get Rs 550 talk time. After recharging, to my surprise *123# balance reflected only Re.1. The grocery storewala then told me that the money might have gone into some scheme & advised me to contact Airtel Customer Care at 198 instead of 121 from my mobile for further details of scheme. I spoke to the customer care executive who informed me that this scheme provides me 550 minutes of talk time whereas the SMS had mentioned about Rs 550 talk time and he also informed me that for balance, I had to request *123*8#. No further detail than that described above was provided to me by Airtel. I had even checked my balance after 1 local call and the balance showed was in Rs. & not in minutes. Suddenly on 17-July-2010, when trying to make a local call, came an automated reply that the phone balance is 0 & recharge again. On contacting the Airtel Customer Care at [protected] from my landline member, I was informed that the scheme I had entered into had a validity of 25 days & so whatever was the balance remaining had lapsed. I registered a complaint with the escalation officer of Airtel and also with the Nodal officer. The Nodal officer categorically declined to refund my forfeited balance in spite of my argument that I was not informed about the 25 days validity of the scheme.

Dear Sir / Madam,

I am using airtel preapaid cards & our phone Nos. [protected] & [protected]. as sson as recharge my card deduct Rs.10.00 every 4 -5 Days sent massage from your end. So many time i complent on 198 & 121 but not given resposnse & reply from customer side. I giving warrning of declared in press Airtel customer service arresing to customer. But not any reply to me . even again again deduct my Rs. 10.00 from our rechards cards.

Please look into the matter & reverse my deduct amt & give me suitable reply.

Regards

Vijay Sawant

[protected] & [protected]

Artel — deduction in balance

hello sir,
I am using airtel number since from 1yr nd i have also another number since from 8yrs. airtel co. has cheating with their delicate customers. today at around 8:20pm there is a dectution from my account of Rs15 nd it has happn so many times. i am really get frustuated from ur services. i also called at customer care 2times bt no response i got from there. nd 1 ruppe was also dectucted.
finaly i want full amont of rs 16 in my phone.....................
i[censored] refuse to do so i have to knock the door of consumer court. and put a case of mentally harasement nd cheating with the customers
contact:[protected], jain.[protected]@gmail.com.

AirTel — complaint about deduction of balance

my no. is [protected] whenever i used my message card so at that time compny deducted my balance from my talktime.and there is giving no responce from customer care cell of airtel.

Airtel — deduction of balance/improper handling of complain

I recharged my cell with 295 rs on 19th of march but somehow it got deducted,on asking how did it happen i was said that it was deducted because of net surfing which i didnt do.Anyways i asked them to look into matter which they said would be resolved by 21st march.Meanwhile i asked them to deactivate any VAS/GPRS/everything basically.
I recharged my cell again 1 hr back(.i.e. 21st march 8.00 pm),the balance has again been deducted ,i have trying to reach their customer care but have not been able to do so.
This is shocking because for the last two years i have fed these airtel guys with at least 1000 rs a month..i am so disgusted right now...that i searched this website and logged on to make this complain...and these guys talk about crm.

my no is [protected] i[censored] airtel guys out there jus log on to ur system to see how many times i hv tried to reach u

Bharti Airtel Ltd. — deduction in balance

dear sir,
As i mantion above i am airtel user and my no. Is [protected] and today i am recharge my account with Rs. 100 and suddenly when i check my baalance it shows the balance is Rs. 0.01.
Than i call customer care he says that we transfer yur call to our senior executive please stay on line than he disconnect the line. Than i call again and i face the same situation of disconnection but i tried again then their senior says that my bal is deduct due to the use of internet surfing but his reply is not satisfactory because i am using internet on my phone from last 8 months and this is first time when my balance is deduct because i am using special internet pack for using it.
The senior executive says that my balance is deduct by Rs. 89 (approx.) for the usage something 5000 mbs but their charges are 30p./20kb. But i[censored] calculate according to them the charges will more than thousands of rupees. This thing make me unsatisfy this is reason which take me at your door step.
Hope for your fevourable responce.
Ashish kumar aggarwal
Mob. No. [protected]

AirTel Bharti — deduction

hi ...myself ashish...ma no is [protected].....had recently bought a new number....some how a message came to ma number that i hav been renewed for voicecricket subscription service...with deduction of 5rs/day.....on *121# on stop option this service is not available....even on calling customer care thay said they r unable to view any service...so cant stop from thr...advised me to call 198..on dat number m still unable to speak to customer care executive...ultimately they blocked my number from airtel and now r not picking it up......pls help me on this..thanx

Bharti Airtel Limited — DEDUCTION OF BALANCE

TO AIRTEL

I FACING A PROBLEM FROM AIRTEL COMPANY REGARDING HELLO TUNE SERVICE . I SUBSCRIBE THIS SERVICE BEFORE 3 MONTH OF 60 RUPEES THREE MONTH PACK BUT ONE MONTH BEFORE I CHANGE MY NUMBER IN PREPAID . COMPANY EXECUTIVE CALL ME YOUR HELLO TUNE NOT UNSUBSCRIBE BCAUSE YOUR HELLO TUNE VALIDITY EXPIRE ONE MONTH LATER BUT 02/06/2011 ONE MESSAGE FROM AIRTEL SHOW IN MY MOBILE THAT YOUR HELLO TUNE HAS BEEN STOP TO UNSUFFICIANT BALANCE OF ABOUNT 13 RUPEES AFTER 24 HOUR COMPANY HAS DEDUCT MY BALANCE 20 RUPEES AND BALANCE IS -7 RUPEES I CALL TO CUSTOMER CARE 5 OR 6 TIME THEY NOT LISTEN MY PROBLEM . KINDLY RESOLVE MY PROBLEM WITHIN 12 HOUR OTHERWISE I GO TO CONSUMER COURT. I THINK THESE COMPANY HOW TREAT TO EDUCATED PERSON WITHOUNT ANY INFORMATION HOW THEY CAN THIS TYPE MISTAKE CONTACT NO [protected](BHIMRAJ JAKHAR)

i am not satisfied by your resolved . the acutel query is not solve i have apply for number portibality

Bharti Airtel Ltd. — Charged For Services Not Used

In the month of June, I had requested for the cancellation of my broadband connection (number: [protected]) as I was relocating to Mumbai. I was informed by the customer care that instead of cancellation I can get a relocation package, wherein, my connection will be transferred to Mumbai and the Bangalore number will cease to exist. The relocation was done in July 1st week and my new Mumbai number ([protected]) was installed along with the broadband connection.

However, I am still being charged for my Bangalore connection (although it should ideally not exist anymore) each month and money being debited from my bank account through ECS, along with being charged for the Mumbai connection. I am ending up paying for a connection and utility that I am not even using anymore. Till date I have lost close to Rs 5000.

On numerous occasions I have filed a complaint with the Airtel customer support and also followed up on the complaint, but each time they assure that this will not happen again and that I will be refunded for the incorrect charges. However, till date there has been no resolution from Airtel with my money still with them. They have charged me and debited my account in the month of August and October (copies of bank statement have record of it).

Below are the details of each complaint:

1st complaint Ref Number: 2812098. I was assured that I will receive the money by courier by Aug 31, 11:30 am, but have still not got it. On top of it, Aitrel went ahead and closed this complaint without any resolution.

2nd complaint Ref Number: 5364146. I was again assured that I will have a resolution by Oct 10, 5:30 pm. (spoken to Arvind & Rajlakshmi at Bangalore customer care), however I still did not hear back from them.

After waiting the entire day today, I once again called to follow up on my complaints and the people there were trying to dilly dally by giving me new rules and regulations that they did not inform me of at the time of relocating the number.

I would earnestly appeal to help me out here and let me know of ways, if any, to get this issue resolved.

Namaste Mr. Arora,

This is to inform you that your concern listed on 15 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Arora,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.


We assure you that we are committed to resolving the issue to your satisfaction.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33