[Resolved]  Airtel — Deduction of main balance even when 3G data pack is active

Address:

Mysore, Karnataka

Hi sir,

I have been using my airtel number [protected] (pre-paid) for the past 2.2 years. Recently I used their 3G recharge of Rs.103 which gives 300Mb data balance for 30 days. Since then i have been experiencing loss in main data balance frequently, as it would give me a msg " you have been charged Rs.X.XX from your a/c". The loss value depends upon my browsing session. Since then i had to do top-up recharges often, as my main a/c bal is getting deducted.
Today morning it happened that my phone bal of Rs.23.87, has been reduced to Rs.0.02 for a data usage of 48489.69 KB, when i had a 3G balance of ~68000 KB. When i checked my 3G balance i still had 17 MB left in my 3G a/c. I did not even have balance to make a call to the customer care. I had done another recharge of 100 and called up the customer care. They restored my main a/c balance with Rs.23.85. They claimed me that they can restore only my last transaction balance.
But the issue does not solve here, i have been losing my main a/c balance since i did the 3G recharge. Airtel has been cheating their loyal customer like this. I had done ~ Rs.600recharge for 2 months, since i started using 3G, where as my normal usage will be less than avg. Rs.150 per month.
Also the network is so pathetic that, call drops occur 10-15 times when we try make a call. As per the call tariff i have one sec pulse(1 paise/sec), but call charges are like i lose more, say if i make a local call of 10 sec, i lose balance of more than 10 pasie.
I kindly request the consumer forum to take strict action agaisnt these kind of fraud done to the public.

Regards,
Arun R Hegden