[Resolved]  Airtel — Horrible and undependable service, Deceptive. Fails to communicate properly. SCAM

Address:

Delhi

I purchased a prepaid sim card from a Local distributer about 15 days ago or so. I provided all the documents I was told to submit.

All of a sudden, I get a text that my phone will be disconnected. I emailed the nodal officer, next day he responded and ASSURED me everything is fine and my phone will not be disconnected. I have attached the proof of this email below.

Well, a few days pass and all of a sudden, WITHOUT ANY PRIOR NOTICE, I have been disconnected. When I contacted the nodal officer, they tell me documents are incomplete and the person I spoke to VINOD KUMAR was the most unprofessional person I've come across. He refused to transfer my calls, refused to comprehend what I was saying, and kept insisting documents are incomplete.

Here's my issue with Airtel.

1. Before sending me a confirmation email stating that "everything is fine and your service will continue to work", CHECK YOUR DOCUMENTS ON YOUR OWN END. Customers are not responsible for you not doing your work properly.

2. LEARN TO COMMUNICATE PROPERLY: If you are going to distribute your services through non-airtel shops, make sure you communicate with them properly instead of just dropping by and dumping packs of sim cards to sell.

It seems to me Airtel MISSCOMMUNICATES ON PURPOSE because first they want you to send the application fee, do balance recharges, and then all of a sudden after 10 days you will be disconnected and Airtel will benefit from all the lost money that you've put in. THIS IS THEIR RULE. I feel they've figured out a technique to make more money but this is a VERY WRONG and UNETHICAL METHOD.

A business-consumer relationship is built on trust and from this experience, I definitely won't be purchasing any more sim cards from airtel. They will refund your money and put the balance on another sim, but it better be an AIRTEL SIM. What the hell? There's a catch to everything, no matter which way you go, they'll get you.

3. STICK TO YOUR GODDAMN WORD. If you promise to deliver service, THEN DO SO. Don't randomly disconnect someone, ESPECIALLY without providing prior notice.

It seems like you don't know what you're talking about most of the time, sometimes you say the service is fine, there will be no disconnection, but then you randomly disconnect it, then you say No we don't have all the documents intact, then you say you do, then you say you don't. MAKE UP YOUR GODDAMN MIND AIRTEL.

4. HAVE THE DECENCY AND HUMAN COURTESY to inform someone that you're disconnecting their service so they're not left stranded in the middle of a desert without a phone they can use to call HELP. When you're unable to provide service, TELL THEM. dont just disconnect it and wait for customers to contact you. We are PAYING FOR THE SERVICE, its not free. Respect your customers. Don't treat us like cattle and sheep. We are not under you, in fact your existence primarily depends on how you provide your service and how satisfied we are as consumers.

I've spent 10-15 days dealing with Airtel for something as simple as obtaining phone service, If i'm going to invest so much time into these people who fail to communicate properly, I might as come up with a better solution and build a business of my own. MY TIME IS VALUABLE AIRTEL so either learn to do your job right or exit the market because you seriously don't know how to provide good customer service and satisfy your customers.

A very exhausted and unsatisfied customer,
Yours truly,
S.J.

PS: its obvious in your email that your words TRULY don't match your actions. "Not exactly providing the best service, Airtel". That should be your motto. I'm obviously going to have to forget my balance since you've stolen it from me. Good luck, hope you use my money to buy a service that can teach you how to keep your customers satisfied and how to communicate properly.




EMAIL:

Dear SJ,

Thank you for writing to Airtel.

This is with reference to your mail-dated 15 Nov 2010 regarding your Airtel Number [protected].

We regret for the delay in responding to your mail.

We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We hope this information helps.

Further, we would like to inform you that services of your airtel number [protected] is active as per our records.

We hope this information helps.

In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved.



You may send an email at Nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.



Assuring you the best of our services.


Yours Sincerely
Salim Hashmi
Nodal Office
Bharti Airtel Limited