[Resolved]  Airtel — INFLATED BILLS

Dear Rakesh,



I got a call from someone named Mr. Rahul from corporate office but the discussions were devoid of any logics and merly an attempt to eyewash that how the billing was correct .



I have asked very simple and logical questions during the conversation which were :



- I have Subscribed for Rs 750 /- plan which allows me for 2gb consumption .



- Now as per the stastistics which is being shown in ur Airtel 3g dongel is only 1.24 GB while as itemised bills are showing the consumption of little lesser than 2GB ( 2160221 KB'S Precisely ) then How come there is so huge discrepency between live usages statistics and your itemised bills - It is more than 55% ( I would have accepted if it is +_ 10 % )



- Now even going by your itemised bill also the consumption is lesser than 2GB then how come the bill was made of 16, 000/- odd Rupees which actually should be of of Rs 750 / - + Taxes .



- I was told that the company billing cycle is from 8th to 7th of every month so the Bill period changes are calculated on prorata basis and so as the consumption - I simple argument is why this information on billing cycle was not provided at the begning when I have subscribed for this plan - It Clearly indicate the complany malintentions for the customer to fall into the Trap ...

Otherwise I could have been more stingy in the usages ...



- Even If you will calculate it on Prorata basis then from 19th May to 7th June makes consumption period of 20 days which means I should have been charged 500 /- for Bill period charges and subsequently on prorata basis the data consumption would have been 1.33 GB - Which is covering my data consumption of 1.24 GB ( As per the Dongel statistics ) .



But seems no body from corporate office is willing to buy these logics and what in return I was told very rudely that the way bill is generated in correct and you need to pay this much of the amount ???



So I feel lucky that the amount which is being shown here is only 16, 000/- and not 60, 000/- or 6, 00, 000/- as if you want to justify your stand then every thing can be calculated accordingly even though it has nothing to do with the Logics.



I request you to please look into it and depute someone who can seriously look into this issue and help to resolve the same and keep the customers intact .



Rz



Abhishek Gupta
[protected]

--- On Thu, 23/6/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:



From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Inflated bills
To: [protected]@yahoo.co.in
Date: Thursday, 23 June, 2011, 6:54 PM




Dear Customer,



This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.





Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@in.airtel.com





Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.






[protected][protected][protected][protected]

From: abhishek gupta <[protected]@yahoo.co.in> [mailto:abhishek gupta <[protected]@yahoo.co.in>]
Sent:[protected]:37 PM
To: [protected]@airtel.in
Subject: inflated bills



My Name is Abhishek Gupta . I Got Airtel 3G Dongel activated on 19/05 /11 . My Sim no. is [protected]. I have opted for 2GB PLAN @750/- On using the services for 18days my connection was barred on 05/06 on inquiring I was told that bill amount is 30, 000 so unless i make the interim payment the connection can not be activated .On telling them the statistics which one can see while using the dongel it was showing usage of only 1.24GB but seems logics does not work in Big Companies like Airtel and I was told that I have to wait till the final bill is not generated ... Which means company has not allowed me to use 0.75 GBS which was balance in the plan . <br />
Now once I have received the bill there was another shock for me as the amount was showing 16, 000 even though the itemised bill which they have sent is showing the consumption lower than 2GB . I am in touch with their diffrent offices - Nodal, Appelete asking for reasoning of this sort of inflated bills and the discrepencie in the statistics which is being shown in Dongel ( Live usages ) and bill which is as high as 61% .<br />
I have again told to wait till few more days time untill someone got to attend the reasoning right . In between my dongel is useless for nearly 20 days and since it is post paid connection - I am paying for the rental without usages ...<br />
<br />
Will any senior officer from Airtel will take note of the same and resolve the issue and customer dissatisfaction ..




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