[Resolved] Airtel — Service Down and No Response

naveensoni18

from Mumbai, Maharashtra

Address:

SAS Nagar, Punjab

My Airtel DTH Connection Having SUB ID [protected] is not working from last 11 Days. Dish Bracket has been broken due to Natural Impact(Storming Weather). When i have called to customer care for same, they said it will be replaced but all failure. Now, I am trying to connect with customer care but number not connecting from last 8 days. I have also email to NODAL Office and Customer Care E-Mail ID but no response from them. Also, They told me to pay Rs. 200 for this because after One Year Dish Handling charges to be paid by the User. It's only 20 days over to 1 year period of warranty.

Attached is the images which clearly describe that the material used in Dish is not good.
Airtel(A Famous DTH Brand) is using Plastic Bracket for Holding Dish where is a normal Local DTH Brand is using a Metal Bracket(Which is more stable).

Some Other Person has also installed Airtel Dish on Just Less than 1 Feet Distance.

Please look in to this urgently.

Also, I have several times told them to change my address, But Still Old Address is coming in the system.

Regards

Naveen Soni
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Airtel reviews

View all 54512 Airtel Reviews

Comments

gajanan78

from Mumbai, Maharashtra

My a/c no. is [protected] and from last two days my set top box is not working. Even power indicator is not working. Tried to contact costumer service[protected] but the call keeps getting hanged on, so called quits. Kindly do the needful immediately. Today I was finally able to contact costumer care at 1.00PM and they gave me a complaint number 8734660. I was assured of resolution by 6.30 PM of 05/06/2011. I even got an SMS with a "Happy code" and was asked to call [protected]. No resolution as expected, tried to contact [protected]..."No. not reachable". The supposed "24 X 7" costumer care
at [protected] also does not operate after 5.00 PM, as I was unable to talk to any human after listening to IVR music for long time. Does Airtel exist as a company or everybody has left it for the good? anyway thanks to many companies in market, I would have the opportunity to use services of other DTH operators now!...Isko laga dala ...ab hone do airtel ka zinga lala!"