[Resolved]  Airtel Digi TV — Yearly subscription not accounted

Airtel Digi TV — Complaint Successfully closed

Without even installation being done....how is it that the complaint is sucessfully closed????




For the last one hour your call centre executives are pretending that lines are not clear.
So with a phoney accent they start saying HELLO HELLO and disconnect my call.
Chandni,Ravi etc etc whatever psuedo names they call themselves....


Incase Airtel is too busy they should let me know the same.... and incase service cannot be provided why not refund the money that you are sitting on??

Hope your South African customers will be more understanding than we are in India.


I have given request for reinstallation of Airtel digital TV at my new address in Bangalore.
Each time I give a complaint a new complaint no is generated.
Customer Code: [protected]
Complaint Codes: 1144724,1155758
Moreover after every call I am given a new appointment date & time
. For the last three days( 2nd October to 4th October) I have been given atleast 10 different time slots.
Neither is my request processed nor am i getting contact details of any authorised Airtel Service Engineer.
This is simply harrassment by Airtel.
( Pl note that all payments regarding this connection IN ADVANCE has been made to AIRTEL).

Airtel Digi TV — Additional Service Charges

I got Airtel Digi Tv connection last year and I feel my self in cloud 9 after my first service call the exciting thing which I come to know " is for any service call I will be charged 100 Rs. As maintenance of Dish is customers responsibility and any error which requires visit of their guy there is an additional burden of 100 Rs straight away".

Now this is good and I can say a very good to make money out of customer and to avoid any unnecessary service call, but these things should be informed to customer when they apply for the connection.

Further One more strange thing for intial six months they wont charge any thing but after wards its all chargeable now again this is such a service which doesn't need to have such a warranty ideally the warranty should come as limited number of free service calls to customer rather than giving him a grace period of 6 months.

And best thing is that even this is not informed to customer when they apply for the connection.

No doubt this can be part be of their service agreement written any where in the document(with * attach to it and we all know the reason of such clauses) but these things should be specifically informed to customer as they informed like subscription charges which they don't do and this is a big cost which can come up later and the strange thing is that if you make 3 service call in a month this will exceed your monthly subscription.

So overall an unfair one sided practice by airtel, might be other companies also doing it I don't know.


Regards
Pradeep

Hi

I have forwarded the same to your customer care on 28th May'11.

Regards
Pradeep

Hi

Well I received call from customer care of Airtel now the issue is rather than understanding the problem the are narrowing it down to Visit Charge of 100 Rs.

I dont't think they have good people to understand customer concern my advice to those who are coming in to their trap by paying advance rental for DTH services they rather think twice on it.
Below is my response to their answer.
________________________________________________________________________________...⇄
Hi Arun,

Thanks for your note, well to be honest you are narrowing the concern to visit charges, well if this is the mindset Airtel has than I am afraid the company wont survive in competitive world as days of monopoly in this sector are over.

The real concern which I raised is of information to the customer and any rational person could have understood what I tried to say in my communication.

Now coming to monetary aspect you have enjoyed my entire month subscription w/o giving me any benefit out of it, did you ever thought as service provider if there is no services availed the money should be refunded?

Well I am enjoying couple of other services from Airtel like my mobile and few others and these also I am going to switch over to other service provider.

Mr.Dixit,
Thanks for your response, however regret to note inspite my complaints nobody from your organisation bothered to call me to find out
Still I am getting sms msgs stating that to charge. How come. When I had obtained full yrly subscription and kept safe custody nearly
4 months your organisation is least bothered to respond me nor taken any positive action. The number which you had put on web site
cannot be reachable on MTNL lines. I had airtel phone which I discontinued only becase your poor service n response. Now pl note
if you do not restore normalcy and extend period which I am entitled I am compelled to bring the contents to the notice of TRAI and
consumer Forum and in event any legal fees are payble I will reserve my right to claim all damage charges in this regard and reserve right to protest at a convenient time and further note I will not register any further complain in this regard

from LOBO

Namaste Mr.Lobo,

We would like to inform you that your concern listed 23 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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