Airtel Digital T. V. — Cheated by giving wrong TV package

Address:

Meerut, Uttar Pradesh

I had changed my present Airtel DTH programmes package in March 2010(on my Airtel T.V. connection ID No[protected]) as per the latest broucher available with the dealer namely M/S Anjana Electronics,Pallavpuram,Meerut (Ph.No.[protected])which includes all channels of english news plus.But at that time when i wanted to see my package at home some chanells like cnbc tv 18 was not shown to me .I enquired the dealer how this channel is not comming.He complaint the matter to the distributer and after many discussions and negotiation between them, i have received all desired channel as per my opted package not informing me that it is only for one month.dealer has told me that airtell accept their mistake not sending latest list of channel broucher to the dealer.Now i came to know on 1.5.2010 that approx.Rs.38/- are debiting from my account for seprate english news chanelles.what is my fault .I opted package as per latest broucher available with the dealer/distributer at meerut at that time.Why airtel waived one month charges if they were not on fault. I also mailed my complaint at the adress of [protected]@airtel.in that If my complaint wil not get redressal in one week i will becon free to move consumer redressal court for the same.But they could not reply till date. In this matter I had also made registered three complaints on their customer care Tel Nos.[protected].complaint registration Nos are- 1.2589390 Dt.30.4.10,2.2604748 Dt.3.5.10, 3.2628028 Dt.6.5.10.But could not get redressal to my complaint till date.Kindly help me for the same thanks.