Airtel Complaints & Reviews

Dear Sir/Madam,
This is my number,[protected]. On December 15th, 2010 at 5:44 pm, Rs. 99 were deducted from my account balance and I received a message from the company.

"Thanks for downloading CricketChampionsTrophy from Airtel. You have been charged Rs. 99. Join games club at http://gclub.in."

But actually, I hadn't downloaded any game from any website. On contacting the customer care, I didn't get any satisfactory answers from their side, they are not even trying to understand the problem. This is not the first time that I am facing such a problem with Airtel. This is becoming a frequent problem that I am facing with my Airtel number. I would be very grateful to you if you help me out with this problem.

Akarsh Nath,
Contact No.- [protected]
e-mail I.D.- [protected]@gmail.com

I think they have developed a new strategy to cut the money from customers pocket. I had missed call from air tel whose number is like any other local number, obviously I think that it may be a call from my friend or relatives so I called on this number...they directly activate the service of hello tune without asking for me and cut the money from my account. And this thing happens for two times in last three months. When I called the customer care he said that we cannot refund..it's your fault because you callback...

Extra Money being charged or services which were never requested

Dear sir/Madam,

I, Someshwar Parate, Airtel's postpaid customer under corporate CUG scheme and availing your services under Bill Plan - ALC 149 Plan - MH, since April-2008 in the city of Pune.

I never wanted to escalate against such reputed establishment on this Public Forum, but since last couple of months, I have been observing that charge of Rs. 30/- being lavied for some services under "SMS Others to # [protected]". I am not aware of this service rather never requested for any or dialed/SMS this number.

Seeing this charge on my Oct-10 bill, I have called CC and got this charge reversed and was really thankful for their cooperation. But, the same I am seeing in my Nov-10 bill as well. I againg gave a call on 198 and registered a complaint (#[protected]. But this time, charge hasn't been reverted but asked to wait till resolution about this complaint comes and I was told that somebody would call you about this.

It is really frustrating and I don't see any way to understand, what AIRTEL is expecting by doing so.
Charging for unnecessary reasons or for those services which were never asked is something like harrassing the people.

I request “Airtel Top Honchos/Concerned Authorities/Circle Authorities” to look into matter and stop being fooled customers.

Awaiting for your positive reply and action


Regards,

Someshwar Parate
PUNE, Tech Mahindra.

I am Amol Shinde. My Mob. No is [protected].

I am using Airtel Prepaid Service from last 6 year. But from last 10 days, Airtel gives me very bad service. and It gives mentally/ Psychological tension to me.

Firrst they stop my friend plan . and Now They stop my service (incoming and outgoing calls also). They give reason that your validity will be expired. But my service validity will be up to 13 NOV. 2013. and I have a mail from airtel service [protected]@airtelindia.in, In that they also said that your validity will be up to 13 NOV. 2013. So Can they stop my service.

If call to them that time they said that we can't help you about this. and in their mail they suggest me new recharge option.

If my validity will be up to 13 NOV. 2013 then Why I recharged again.

Airtel gives me more mentally stress during last 10 days.

Please give me option to take action against Airtel.

I give you that mail below:


From:
"[protected]@airtelindia.com" <[protected]@airtelindia.com>
Add sender to Contacts
To:
[protected]@yahoo.com
Dear Customer,

Thank you for contacting airtel.

You had expressed concern regarding the Outgoing calls for your airtel mobile number [protected].

We apologize for the inconvenience caused to you.

We would like to inform that your validity will be 13 Nov. 2013.

For further assistance, mail us at [protected]@airtelindia.com

We thank you and value your association with airtel.


Yours Sincerely,

Kaduvakuzhyil James Ajith
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=395BBDCA3455...⇄ 3 6 77392F7117394F511739CFD1F7E85&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent: 13/12/2010 09:28:52
Subject: [protected] (Again Airtel give Bad service to me)

Again Airtel give me bad service.

My validity was changed. It shows that my card validity was over.

But actually my card validity will be up to 13 Nov. 2013.

So how it changed.

[protected][protected][protected][protected]
[protected]
Thank You and Regards...


Mr. Amol Atmaram Shinde .

Project (Design) Engineer,
Jain Irrigation Systems Limited, Maharashtra. (INDIA)

M.Tech. ( Agricultural Engineering )
Specialised in Soil and Water Conservation Engineering ( SWCE).

email ID:- [protected]@yahoo.com
[protected]@gmail.com


shinde.[protected]@jains.com

Mobile :- 0-91- [protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




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Dear Sir,
I am a mobile phone subscriber with Airtel. My mobile No. is [protected]. My name is Mrs Swadesh Misra.
Right from the time I applied for the connection, I have indicated my gender in absolute unambiguous words but the company in all its correspondence addresses me as 'Mr'. I have brought this to the notice of the company's functionaries a number of times, there is no response and I continue to be addressed as 'Mr Swadesh Misra'. This depicts the total insensitive attitude of the company.
May I , therefore, seek your intervention in this regard to have the records straightened.
Thanking you.
Yours sincerely.
Swadesh Misra.

I had booked an Airtel DTH connection through my local dealer M/S Dass Electronics, Sibbari Road, Karimganj-788711, Assam on[protected]. They told me that my connection will be installed within 48 hours. Subsequently I got a phone call from their call centre and asked to recharge for Rs. 1590.00. Accordingly I paid that amount through IVR by my credit card. I was given transaction ID 11699199 from their side.

But, it is very much unfortunate to say that, the amount is not credited in my account till date. I complained several times through phone and email, but failed to get any satisfactory reply from their side. I also provided my credit card statement reflecting the transaction to them 2 times.

I request you to find an early solution to my problem.

Sandip Kumar Gang
Customer ID [protected]
Mobile No. [protected]/[protected]

i was been told that i should pay 730 rs to airtel u will get rest discount on the bill latter they say that we did not give u any discount

Hi Sir,
My name is Jaspreet singh and i am staying in Bangalore. Sir I am very much harassed by Airtel. I want to explain my Issue . Sir I was using Landline No [protected]. On month of August they send me wrong bill and I requested them to correct but they not corrected after that I raised complaint on 29th august complaint no – 37003366 that please correct the bill or close the connection. After that again I got 2-3 calls and they are not willing to do so I have given the request please close the connection. But they have not closed my connection. after 3 months these people started calling me many times . and today they send the legal notice. Sir I am feeling that without my any fault they are harassing me like any thing. I want to tell that I am 3 years old customer and paying every amount on time. I given the request to close the connection on august itself why these people have not closed my connection, why these people have not corrected my bill. when I am sending mails they are not responding. Sir my English is not so good may be I am not able to explain every thing but sir I want some strict action against bharti airtel as soon as possible. Please find the mails shared between me and airtel below.
Sir I am very small person and please help me in this according to law. when they make mistake we have to pay I don't want to continue with same. Please if want you can send this mail to other concerned departments.

Thanks Sir
Jaspreet Singh
[protected]






[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Wed, Nov 3, 2010 at 8:49 PM
Subject: Regarding Your Airtel Number-[protected]
To: [protected]@gmail.com


Dear Customer,



Thank you for contacting Airtel.

This is with reference to a concern pertaining to the billing issue
towards the Airtel Landline Number [protected].

We would like to confirm you that we are in receipt of your complaint
and are working towards its resolution.



It is our privilege to have you as our valued customer and we look
forward to a long and fruitful association with you.



Should you require any further assistance, please feel free to contact
us directly at our e-mail address [protected]@airtel.in . <mailto:[protected]@airtel.in>
We assure you the best of our services.



Regards,

Charu Vasudeva

National Escalation Team




[protected] Forwarded message[protected]
From: jaspreet sodhi <[protected]@gmail.com>
Date: Sun, Oct 31, 2010 at 4:04 PM
Subject: Harassment by airtel[protected]
To: sunil bharti mittal <[protected]@bharti.com>



Hi sunil Bharti Mittal

I am customer of your airtel Broadband from last 5 years. Previously I was proud customer of airtel but now I feel shamed that I was ever part of that. I am also shareholder of airtel. Please see the matter below if you can do something otherwise I will raise in other platforms.

I raised the complained against wrong bill on 29th august 2010 with complaint no – 37003366. In the same call I told if this is not solved I will not pay. ( No body want to pay more and it was double amount) . Customer care told It is resolved in 2 days. After 2 and half month I got call with all additions like late payments etc. Then these your stupid people in 10 days given me 50 calls, I want to know where these people are when I raised a complaint. Please ask them not to give me so many calls otherwise I am going to raise this in gov platform.

I am ready to pay what is correct amount of 1 month 6 days - ( amount I paid for installation) . Because this is poor or say very poor service I got from your side and so service agreement is broken from your side. As I already told please close My connections and send me correct bill upto 2 of september minus all other installation.

Waiting for your quick reply. Reply in 3 working days.

Regards

Jaspreet

landline no [protected]

m- [protected]

i took a new airtel connection phone no. [protected] and in a span of 34 days since the connection started , value-added services (VAS) automatically are activated on my phone 3 times, without my knowledge and consent and amounts are debited from my prepaid account.
I have complained to airtel all 3 times, they are so shameless they keep repeating the same fraud again and again.
The same cheating 3 times in 34 days !

dear sir ,
i am a retailer of airtel in rampur up west , under distributor GARG AGENCIES . HE BARRED MY FLEXI SIM CARD WITH A BALANCE OF RS 13000 IN IT . I ALSO TALKED TO THE REGIONAL MANAGER OF THE AREA , BUT HIS BEHAVIOUR WAS TOTALLY RUDE . EVEN HE DID NOT ATTENDED THE CALLS BY ME .there was no reason with him to barred the sim .
distributor contact no = [protected] (nirbhay garg)
regional manager contact no = ([protected])


my contact no = ([protected], [protected]) sumit dhingra
retail counter name H.S MOBILES & COPIERS
GURUDWARA ROAD CIVIL LINES
RAMPUR (U.P) WEST
244901

hey guys my number is [protected] and i am having a list of complaint against airtel ... these guys are automatically starting VAS service in my number some time job alert some time property alert and some time other ... ad when i called these guys then they give one of excuses that it is not possible and its not with me only . i m contact there 20 -25 people who faces the same problem . but no body is ready to listen and if the things didn't get in order then we are planning to raise a complaint in consumer court and all other consumer form . so people become aware about what the the airtel is .

my second complaint is that i buy Nokia n8 and airtel promised to give 6 month free internet and so when i insert my air tel Sim then even after 10 days there is no service activation and when i call there customer care then these guys say that they are not answerable to the ads.. which company made. so who the [censored] hell is responsible and after some day i got message that 6 month free internet is activated in my number. so when i check validity by dialing *123*10# then only i got validity of 20 days so what the is this.. so guy plz advice me is i can file the case of false advertisement , breach of contract , mental harassment ... and if some guy from airtel is reading this then reply me by email .. my email address is [protected]@gmail.com..

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APPLICATION FOR FUND RELEASE Inbox
BRITISH TELECOMMUNICATION <[protected]@live.com> Tue, Dec 14, 2010 at 3:44 AM
To: chandan.[protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
British Telecommunications Plc (BT-PLC)
81 Newgate Street
London
EC1A 7AJ
Dear Beneficiary,

We acknowledge the receipt of your mail concerning the winning notification as earlier sent to you from our Awards Department. The 2010 Award of British Telecommunication Company of England is no doubt, a momentous achievement in the chequered history of this Organization. Your winning fund of ($850,000.00 Dollars) is deposited with our Affiliate Bank here in United Kingdom in a temporary Account and shall be sent to you on the Approval of your payment. You will receive this fund by TELEGRAPHIC TRANSFER [BANK WIRE] and DIPLOMATIC SYSTEM OF PAYMENT.

On behalf of the entire staff of the Organization, I wish to congratulate the Director and other non-Governmental organizations who have in no little way contributed immensely towards the success of this draw as well as taking concrete steps towards it's actualization.

Your Mobile Telephone Number was selected randomly through our Computer Ballot System from World Mobile Telephone Directories. This promotion is part of the financial empowerment programme of the British Telecommunication Company o[censored]nited Kingdom in it's desire to Reward our Numerous Customers Worldwide.

You are advised to complete the below form and send with the fund release Application Letter to ROYAL BANK PLC. on this email:[protected]@hotmail.com to enable them start the process of release your winning fund to you.

Full name....................................................
Address.......................................................
Age.............................................................
Sex..............................................................
Nationality....................................................
Home Telephone #........................................
Mobile Telephone #.......................................
E-mail address.............................................
Marital Status...............................................
Occupation..................................................
PAYMENT OPTION.

PREFERRED MODE OF PAYMENT.

1. BANK TELEGRAPHIC WIRE TRANSFER.

FOR OPTION 1. (BANK TELEGRAPHIC WIRE TRANSFER) PROVIDE YOUR BANKING DETAILS BELOW;
BANK NAME:.......................................................
BANK ADDRESS:..................................................
BANK CODE:.......................................................
IFS C CODE NO:...................................................
SWIFT CODE:...................................................
ACCOUNT HOLDER NAME:.....................................
ACCOUNT NO:.....................................................

NOTE: The following Reference Numbers has been assigned to you and you are required to quote it in every mail that you send to us: BT-08176.

Fill in the Phone Number That Won This Award in this Space (.................) The Exact Phone Number, Must be Correct, as British Telecommunication Company, shall verify your Winnings on Our remote computer, before further proceedings of payment of your prize to you.
[protected][protected][protected][protected][protected]
FOREIGN REMITTANCE DEPARTMENT
Royal Bank of Scotland
45/47 Bank Street
Gb - Bradford bd1 1ts
Phone: [protected]
Fax #: +[protected]
EMAIL: [protected]@hotmail.com


Sir,

APPLICATION FOR FUND RELEASE

I write to apply for the release of my winning fund with regards to the winning notification that was received on my Mobile from British Telecommunication Company of England. I was made to believe that this sum ($850,000.00 Dollars) is deposited in a temporary Account in your Bank.

I hereby request that the above mentioned sum be remitted to me at the earliest. on the mention.

Yours Faithfully
(Your Full Name)
[protected][protected][protected][protected][protected]
We are still processing your Certificate of award and it shall be sent to you when we are done. Confidentiality must be maintained to avoid disqualification that may arise from double claim. Do not hesitate to get in touch with me if you have any difficulties in understanding the process as I will always be here to help you.

Let me know when the Bank contacts you.

Claims Manager:




Yours Truly,
MR. ERIC FEDDEL
Tel: [protected]
(CSD / Agent).
Email: [protected]@hotmail.com
BT Claims Department.
[protected][protected][protected][protected]--------
©British Telecomunication Company Ltd, a wholly-owned subsidiary. Copyright ©[protected] British Telecomunication Company Inc. All rights reserved
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deepak kumar Tue, Dec 14, 2010 at 5:18 PM

deepak kumar <chandan.[protected]@gmail.com> Tue, Dec 14, 2010 at 5:19 PM
To: [protected]@hotmail.com
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deepak kumar <chandan.[protected]@gmail.com> Tue, Dec 14, 2010 at 5:39 PM
To: chandan.[protected]@gmail.com
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[protected] Forwarded message[protected]
From: BRITISH TELECOMMUNICATION <[protected]@live.com>
Date: Mon, 13 Dec 2010 23:14:41 +0100
Subject: APPLICATION FOR FUND RELEASE
To: chandan.[protected]@gmail.com



- Show quoted text -
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To: chandan.[protected]@gmail.com


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I have lost my mobile which has Airtel Postpaid SIM Card. Mobile Number: [protected]. Please deactivate & disconnect all services to that mobile number.

PLS.REFER TO OUR PLAN THAT YOU HAVE SEND US THE LETTER MENTIONED RS.699.WE HAVE CHOSED THE PLAN WHICH IS RS.499.00
PER MONTH WITH UNLIMITD USAGE & UNLIMITED CALLS ON LANDLINE.
SO PLEASE CHECK THE PLAN & CORRECT THE MODE O[censored]SAGE.
WE WILL BE THANKFUL TO YOU.

PRATAP BHIMJI BADIA
L-18-19,APMC MARKET-II,VASHI

This is in reference to some channels subscribed through Airtel Digital TV, the company does change the pacakages as and when they launch a new scheme and charge the consumer on any pretex of deleting or adding a few channels. This causes a lot of inconvenience.
More over its a one way traffic, ie,, a consumer can only top up an additional channel but does not have the facility to delete the channel from the subscription list and the corresponding amount for the channel must be credited back to the customer. if not these DTH companies continue to fleece the customer under one pretext or the other.

I had purchased C3 nokia mobile along with a new prepaid airtel connection no. [protected]. Airtel had promotion scheme with nokia in which airtel was giving 6 months GPRS free upto 2 GB on new C3 nokia handset. Inspite of my repeated complaints and reminders the problem has not been resolved. SERVICE REQUEST NUMBER [protected] has already been lodged with Airtel on 2/12/2010. On 7.12.2010 I again emailed a reminder to 121.Subsequently I received a reply asking for scanned copy of bill and IMEI number of the handset. A scanned copy of bill and other details as required were mailed to them. After that inspite of repeated reminders I have not received any reply nor the problem has been resolved.

dear sir

I am an airtel haryana customer.the messages i send to a particular reliance gsm assam no are not being delivered.I have been experiencing this problem from around a week now.despite of the repeated complaints to customer care nos my problem is not solved.so i would request you to kindly look into the matter .my airtel no is [protected]and the reliance no to which my messages are not being delivered is[protected].kindly resolve my problem.

REGARDS

ABHISHEK

Hi,

Today i.e.[protected] I received a blank call from [protected] on my airtel mobile no.[protected] at 9:02 AM.

When i searched on internet that +9230 code belongs to Pakistan.

Please resolve this issue.

If need any assistance from my side you can call me on [protected] or at [protected]@gmail.com

Thanks and Regards,
Deepak Gupta...

Dear sir,

I am pankaj kumar durgapal holding an airtel prepaid connection mob no [protected] which is about 6-7 year old .for last few month they are asking for resubmtting of identity and addres proof (as per govt of india directive) to their ceners through SMS.In month of october they close my outgoing calls due to nonsubmission of documents .so i submitted all details to them at their Vaishali sector -2 airtel offive district ghaziabad(up) through form no [protected].after the submission in coming 2 hours the open the calls and i m usuing it properly with out any problem.again in december they are sending the same messages but with the line if submitted already ignored because i have sumbited already and my serices resumed already indicates all well.now today same mesage says document incomplete and they barred my outgoing calls . i am outof station on roaming and there no helpline number working from here [protected]/or local 121/123 . i am struck completely unable to do outgoing calls

so finally i am nable to understand what is my fault,& who is responsible for in convinience caused to me despite the all relevent document submitted to them back in october
.

Rgds,
pankaj kumar durgapal
[protected]

Cust ID - [protected] (Bangalore) - very very bad service - never expected this from Airtel
I too having a Airtel DTH connection. I took it through the offer Rs.999/-. I selected south super value pack where they offered 112. I was happy that it had all the malayalam channels and one top up which i can select from the list. This list had Tamil, Kannada and Telugu. I was using it for around four months and one day i was not able to see few malayalam channels. I called up the Customer care and they said the channels which i am referring is part of malayalam top up. I could not understand and went and looked at the web site there it had 107 channels only instead of 112. I got what they did - they just removed few malayalam channels and created a new top up and says i have to pay for it. I told them that this is not what they offered me when i took this connection and how can u change it. But customer care guys were smart and says it is only having 107 channels. I got to escalate this issue to Airtel but i got it fixed twice but it goes back to the old situation again after a month. At this point i am not using it... don t waist your time with this CC guys. and all south indians go for Sun Direct where all the major channels are free... please find attached brochure where they offered me 112 channels including malayalam. Dont take airtel dth - they will change the plan or remove any channel with out any notification on your cost.