Airtel Digital TV — Cheating on Committed Offers

Address:

Hyderabad, Andhra Pradesh

My Airtel DTH subscription id is : [protected] which was activated on 21st March2010 for Ultra pack. At the time of receiving the package details, I was verbally as well as over email confirmed about a goodie bag free when I subscribe for this annual package on 15th March 2010. I paid for the same on 16th March 2010 online. Till date I have not received the goodie bag as promised. When I sent an email, i received a response on 29.03.2010 from Shail Shekhar Jha that I will receive a call shortly from their concerned department, which has not yet come. I called today, 16.4.2010 to their call centre. The phone was disconnected twice by a lady called Diana. The third time, when the call was ultimately received by another CRE Rekha(thats the name she disclosed when I demanded that I make a note of her name), she was extremely rude and informed that the offer was valid only for January and February 2010. When I tried to explain to her that I received the committment on 15th March 2010, how could she now say that the offer was till February 2010. Further, she refused to escalate the call to her team leader and while I was still speaking on this issue, she kept saying "Thank you for calling" and willingly disconnected the call.

I tried to call the nodal officer of Airtel as mentioned in their website - Andhra Pradesh Priendu Narayan Chakraverty[protected] , but the number constantly came busy. To my surprise, when I tried most of the other numbers of various nodal officers of Airtel in the country, the mobile numbers mentioned - eg: Arunachal Pradesh Biddyut Bikash Goswami [protected] , Bihar Rana Biswas [protected] do not exist when dialled.

I wish to pre warn all unsuspecting and prospective DTH customers to rethink before selecting Airtel DTH so that you dont face the same trouble and insults that I am currently being faced with despite being their customer for a very long time for Official CUG services of their mobile phone.


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