[Resolved] Airtel — DIGITAL TV | |||
My name is Cherian Eapen and my customer id is [protected] ,I am using Airtel Digital TV from last two years, my location is in Kerala ,Alleppy (dist) 3 months back I got an SMS from them that my plan is changing, I called customer care and ask for the same they said they will not change without asking me . Before last recharge I confirm from them that they will not change my plan without asking me , but from today I got to know that my package tariff had changed from Rs 172 to 188 per month without my required channels . I ask on call center for this and found terrible response that Rs 172 plan is removed and I have to wait for one month to change to other plan, “I want to know that why they are not changing to lower plan once they are not confirming by the customer , why they are not providing to customer requirements when they change the plan by themselves and how they can change a plan once clients balance available for a plan.” Last plan I was getting all Malayalam , Ten sports and CNBC tv18 with Rs 172 but now I have to pay Rs 188 and I am not getting those channels they given some other channels which I am not required . Now I have pay extra amount for these two channels Regards Cherian Eapen Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
We are using airtel digital T.V. Since Friday( 21 Sept-2010) we are facing the technical problem in our set-top box. we have complained about it but no action is done yet now. we are calling them daily,but they have only one answer that they are registering our complaint and sending their engineer. Our T.V account is automatically going negative without any usage.
Reply
Dear sir,
i have the honour to state that i am a customer of airtel digital tv since 2009. connection is name of my elder brother raghuvir gurlia under customer ID [protected] and resistered mobile number is [protected]/[protected].
further i state that airtel company has changed its settelite position. accordingly it has not changed the position of my dish on roof. so my set off box is not able to receive the chenal and its showing error code SM1. i brought this problem in knowledge of airtel digital tv customer care through helpline number 12150 and [protected] under following complaints.
Date complaint number
13/07/[protected]
16/07/[protected]
19/07/[protected]
respected sir inspite of that no site visit by an engineer has been conducted. only they contacted on phone and demanded Rs 150/- as fees. while as per company rules ang regulations fees of an engineer for site visit is only Rs 100/- and as my case is of error code SM1 in that it should be free. being such issue i was ready to pay Rs 100/- but they did not agree and dropped the case.
sir, ahead of this several time i have made call to suprior call attender and begged to look into the matter but no one was bother. either they have disconnected the line or fraudly ensured me that it will be done. after waiting 10 days my patience has dropped and now i am you can say forced to type this complaint.
kindly put your best efforts and by taking neccessary action please solve this case as soon as possible. i will be greatful to you.
"thanking you"
yours faithfully
malbax gurlia
i have the honour to state that i am a customer of airtel digital tv since 2009. connection is name of my elder brother raghuvir gurlia under customer ID [protected] and resistered mobile number is [protected]/[protected].
further i state that airtel company has changed its settelite position. accordingly it has not changed the position of my dish on roof. so my set off box is not able to receive the chenal and its showing error code SM1. i brought this problem in knowledge of airtel digital tv customer care through helpline number 12150 and [protected] under following complaints.
Date complaint number
13/07/[protected]
16/07/[protected]
19/07/[protected]
respected sir inspite of that no site visit by an engineer has been conducted. only they contacted on phone and demanded Rs 150/- as fees. while as per company rules ang regulations fees of an engineer for site visit is only Rs 100/- and as my case is of error code SM1 in that it should be free. being such issue i was ready to pay Rs 100/- but they did not agree and dropped the case.
sir, ahead of this several time i have made call to suprior call attender and begged to look into the matter but no one was bother. either they have disconnected the line or fraudly ensured me that it will be done. after waiting 10 days my patience has dropped and now i am you can say forced to type this complaint.
kindly put your best efforts and by taking neccessary action please solve this case as soon as possible. i will be greatful to you.
"thanking you"
yours faithfully
malbax gurlia
I am a subscriber of airtel digital tv having subscriber no. [protected]. I had subscribed to HD channels pack. I had received a message stating that espn and star cricket would be replaced by Sony Six and Zee Studio w.e.f. 24.12.2012. But today all the hd channels have been blocked. Customer care is unable to help saying that they are unable to access the account. This is not the first time when the service has been stopped despite sufficient balance and customer care is unable to help. Still they call their customer care as platinum customer care.
I have 3 airtel Digital HD connections. My ID is [protected]. The HD Recorder has been giving problems. Alternatives channels were not coming. Suppose I have subscribed from 300 to 310 channels. I would get 300, 301 would not come, 302 would come, 303 would not come...
The HD Recorder was replaced in February 2015. The new STB was also giving similar problems. My night mare started when I called the call centre on 121. I have reproduced the smss received from airtel from 18/3/2015 till today. I had lodged a complaint today after logging into my account. Though it says that I would receive a call within 2 hours I have not received even an acknowledgement and the problem remains unattended even today.
18/3/2015
Your reference No is 4315855 for technical assistance. For any further assistance on your airtel digital TV ID [protected]. Please call 12150 or [protected]
19/3/2015
We tried reaching you regarding Ref No.43158055 for your airtel digital TV ID [protected]. For details call us at [protected].
I spoke to the person. He said he would send the technician. Nobody came and my calls to 121 did not help. I was being put on long hold by the call centre people. When I called the technician he went on promising that he would come and replace the STB. Nothing happened.
24/3/2015
Not able to view TV post recharge? Switch ON the set top box for your airtel digital TV and sms HR to 54325 from your registered mobile (2/2). For more information call ...
I was exasperated and requested for disconnection of connection 2 which had HD Recorder. They disconnected connection 1. When the world cup was going on all these happened. With great difficulty I got connection 1 restored.
26/3/2015
Your reference no is 43284888 for disconnection. For any further assistance on your airtel digital TV ID [protected] please call ...
26/3/2015
Your reference no related to CPE Recovery related is 43285970. For any further assistance on your airtel digital TV [protected] has been resolved. For further details call ...
6/4/2015
Error code on your airtel digital TV screen? Get trouble shooting steps at your finger tips.Just sms error 4 to 54325 from your registered mobile
6/4/2015
Your reference no related to STB issues is 43465742. For any further assistance on your airtel digital TV ID [protected] please call ...
7/4/2015
The reference no 43465742 regarding STB issues for your airtel digital TV ID [protected] has been resolved. For further details call ...
It must be appreciated that airtel is collecting daily burn out money from 18/3/2015 for connection 2 with zero service.
If airtel isunable to provide proper service please disconnect connection 2 with due intimation to me.
The HD Recorder was replaced in February 2015. The new STB was also giving similar problems. My night mare started when I called the call centre on 121. I have reproduced the smss received from airtel from 18/3/2015 till today. I had lodged a complaint today after logging into my account. Though it says that I would receive a call within 2 hours I have not received even an acknowledgement and the problem remains unattended even today.
18/3/2015
Your reference No is 4315855 for technical assistance. For any further assistance on your airtel digital TV ID [protected]. Please call 12150 or [protected]
19/3/2015
We tried reaching you regarding Ref No.43158055 for your airtel digital TV ID [protected]. For details call us at [protected].
I spoke to the person. He said he would send the technician. Nobody came and my calls to 121 did not help. I was being put on long hold by the call centre people. When I called the technician he went on promising that he would come and replace the STB. Nothing happened.
24/3/2015
Not able to view TV post recharge? Switch ON the set top box for your airtel digital TV and sms HR to 54325 from your registered mobile (2/2). For more information call ...
I was exasperated and requested for disconnection of connection 2 which had HD Recorder. They disconnected connection 1. When the world cup was going on all these happened. With great difficulty I got connection 1 restored.
26/3/2015
Your reference no is 43284888 for disconnection. For any further assistance on your airtel digital TV ID [protected] please call ...
26/3/2015
Your reference no related to CPE Recovery related is 43285970. For any further assistance on your airtel digital TV [protected] has been resolved. For further details call ...
6/4/2015
Error code on your airtel digital TV screen? Get trouble shooting steps at your finger tips.Just sms error 4 to 54325 from your registered mobile
6/4/2015
Your reference no related to STB issues is 43465742. For any further assistance on your airtel digital TV ID [protected] please call ...
7/4/2015
The reference no 43465742 regarding STB issues for your airtel digital TV ID [protected] has been resolved. For further details call ...
It must be appreciated that airtel is collecting daily burn out money from 18/3/2015 for connection 2 with zero service.
If airtel isunable to provide proper service please disconnect connection 2 with due intimation to me.
My Name is Madhusudhana Gupta and my customer I D is [protected] and my Mobile No is [protected] and [protected]. when switch on my T.V i am not getting connection it shows Signal Locked . Kindly send your Mechanic to re-set the same immidiatly.
I am user of Airedale digital Ta from last six months, My registered mobile no is [protected]. Now I have come to know that irately is charging as penalty Ra's 20/- if you don't get recharge within time period. WHY ?
2- Recharge period is for 30 days and it expires two days earlier to charging date WHY ?
3- Recharge period is for 30 days, now its customer wish when to get recharge, if he doesn't have money then ? In delay period customer TV was blocked by irately so why should customer pay penalty, whereas he has not enjoyed viewing TV, it should be like mobile phone pay & use as per payment.
Please look into it and take necessary action.
2- Recharge period is for 30 days and it expires two days earlier to charging date WHY ?
3- Recharge period is for 30 days, now its customer wish when to get recharge, if he doesn't have money then ? In delay period customer TV was blocked by irately so why should customer pay penalty, whereas he has not enjoyed viewing TV, it should be like mobile phone pay & use as per payment.
Please look into it and take necessary action.
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