Airtel Digital TV — worst customer response | |||
Dear sir MY Cus ID:no.[protected] ,MY Name : Vikram See i already made one complaint about that I have problem viewing channels because of overlapping of clolours at regular intervals and we haven't got any reply from your side As a customer we do what ever we can to make sure you hear our problems but as a company from customer eyes you have not even taking action on complaint that we have placed a month back i am getting frustrated of making 3 to 5 calls a day to so call to your customer care for last 10 days were the response worst as it seem to me become my routine job i mailed you on problem and made complaints in this blog and also made complain in airtel via tele,email . i don't know what can we do to hear our problems as customer (pls recommend airtel dth in what way we can reach you) its my humble request to any one who reading this as customer uyer who are planning to buy artel dth pls rethink about it we want airtel dth to response to complaint we made before and on this. And there is no meaning complaints are posted in blogs and no response from airtel dth if your company really want improve after sale services pls reply to complains;comment that are made in siteslogs were it is posted and pls respect the customer suggestion and take action Was this information helpful? | |||
 3 Comments | |||
Comments
Sir i don't know how mush time required for your employees to solve the issue as we made complaint on 15days back and you saying to us now that it required some time (how much time it will take only god know that)
i want to ask one question that as a customer we suffered for almost a month in viewing the channels. can airtel dth make refund the amount for one month for this suffering (as we have subscribe for 7months)
We also not satisfied by reply given to us .pls ask your customer care manager to look it in to reply made so far or by yourself .see reply to the above complaint or to the previous complaint we made .It look like so non committal in the sense READ THIS " ( our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you)" we seen the same words for the previous complaint about 1) problem in viewing the channel,
2) worst responses from customer care
3) inattentive to the complaints
not even changed the words you used
even the consecutive reply to complain are similar and we also read the complaint about airtel dth and replay to those are also similar .
How can different complaint made by different persons but reply to complaint will be similar????? .if anyone having problem with airtel dth make a complaint and see the reply you come to what i said
i want to ask one question that as a customer we suffered for almost a month in viewing the channels. can airtel dth make refund the amount for one month for this suffering (as we have subscribe for 7months)
We also not satisfied by reply given to us .pls ask your customer care manager to look it in to reply made so far or by yourself .see reply to the above complaint or to the previous complaint we made .It look like so non committal in the sense READ THIS " ( our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you)" we seen the same words for the previous complaint about 1) problem in viewing the channel,
2) worst responses from customer care
3) inattentive to the complaints
not even changed the words you used
even the consecutive reply to complain are similar and we also read the complaint about airtel dth and replay to those are also similar .
How can different complaint made by different persons but reply to complaint will be similar????? .if anyone having problem with airtel dth make a complaint and see the reply you come to what i said
Mr.Rakesh Ranga
sir pls check communication with your customer manager(team head) or tech personnel first and send reply to your customers
This is irritating the customers without solving the problem saying to that customer itself that your problem be solved
worst customer service that can provided to customer in market 2011 and see the reply of this man name (rakesh ranga) just look reply of other complaints made by others reply will be same not even the words been changed these people don't have any intention to rectify mistake that they made
sir pls check communication with your customer manager(team head) or tech personnel first and send reply to your customers
This is irritating the customers without solving the problem saying to that customer itself that your problem be solved
worst customer service that can provided to customer in market 2011 and see the reply of this man name (rakesh ranga) just look reply of other complaints made by others reply will be same not even the words been changed these people don't have any intention to rectify mistake that they made
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Good to see reply to the quires we raised but see mr.Rakesh Ranga it has taken 11days for us to get this simple reply .any how thanks for reply